It is a case of the advertising as…something it isnot It is a case of the advertising as unless you read everything you think you are gaining access to the during a layover, not if your plane is delayed for over an hour. Thought it would be good for a couple of mylong layovers.

WORTH IT I recently experienced an international flight delay from Seoul, Korea to Los Angeles. I wanted to express my sincere gratitude to hello vacay, I was able to receive an airport lounge voucher not only for myself but also for my mom and sister (as they were traveling with me) via email promptly after notification of delay. The lounge made my extended wait much more comfortable and enjoyable. The meal food selection and drinks (alcohol included) were delicious. Thanks to this simple sign up, my delay was significantly less stressful and I got to enjoy it with my mom and sis. So worth it.

Friendly & Efficient! I had an incredible experience with HelloVacay! Their customer service is top-tier and professional. They were super helpful when I had a last-minute change to my trip. Their rep was friendly and very efficient in helping me get everything sorted out. Thank you so much to the awesome HelloVacay team!

Lifetime Insurance Lounge Access Revoked Without Proper Communication or Refund I bought lifetime insurance that included free access to the airport lounge in case of a flight delay of at least 1 hour. However, without any proper communication, the company no longer offers this service. As per inquiry, they stated, 'Due to circumstances beyond their control, we can no longer offer airport lounge access to our members in the same way we have up until now. Simply put, our airport lounge provider changed their policies, and flights can no longer be registered for VacayDelay.' When I asked for a refund, they replied, 'The details of the new feature for HelloLounge are still unavailable as our operations team is finalizing them. We will communicate to you and all our members once the new feature is ready for use, and the details are included." Not a legit business.

I like this kind of service but wrong data for tracking delay I like this kind of service. As a frequent flyer with a lifetime subscription, I can be sure that if something happens, I will be covered. But there is a big 'but.' It tracks using FlightStats data, which are not always accurate. If you're flying from Krakow and you see Flightradar showing a 1-hour delay and the airport timetable also shows a delay, but FlightStats shows nothing, it's disappointing. So for now, I am not satisfied. Hopefully, one day I will be able to use this service effectively.