Lifetime Insurance Lounge Access Revoked Without Proper Communication or Refund I bought lifetime insurance that included free access to the airport lounge in case of a flight delay of at least 1 hour. However, without any proper communication, the company no longer offers this service. As per inquiry, they stated, 'Due to circumstances beyond their control, we can no longer offer airport lounge access to our members in the same way we have up until now. Simply put, our airport lounge provider changed their policies, and flights can no longer be registered for VacayDelay.' When I asked for a refund, they replied, 'The details of the new feature for HelloLounge are still unavailable as our operations team is finalizing them. We will communicate to you and all our members once the new feature is ready for use, and the details are included." Not a legit business.

Great service if your flight is delayed VacayDelay is a great value considering how common flight delays are these days! It was awesome for me last time I traveled. I was flying LAX to BOS and I had significant flight delays both ways. I got an automated email with my lounge voucher. I was easily able to find the lounge based on the instructions, and for me having never been in an airport lounge before, this was a really cool experience!

WORTH IT I recently experienced an international flight delay from Seoul, Korea to Los Angeles. I wanted to express my sincere gratitude to hello vacay, I was able to receive an airport lounge voucher not only for myself but also for my mom and sister (as they were traveling with me) via email promptly after notification of delay. The lounge made my extended wait much more comfortable and enjoyable. The meal food selection and drinks (alcohol included) were delicious. Thanks to this simple sign up, my delay was significantly less stressful and I got to enjoy it with my mom and sis. So worth it.

My first experience with using this… My first experience with using this service was not good ! I experienced a flight delay Sept 8th ,However it wouldn’t allow me to obtain a lounge pass because it stated the date was prior to the date in hellovacay system which was the 9thSeptember . This of course is going to be a problem because I fly international all the time and of course there’s gonna be a time difference even in the states .

Great things ahead for HelloVacay I've been a HelloVacay member for a while now, and even though the airport lounge service has changed, I'm not going anywhere. This company knows how to take care of its customers, and I'm excited to see what new perks and features they'll bring to the table. Keep up the good work, HelloVacay!