Ronnie Hall
GBDon’t fall for the 14 free trial When visiting the Spot2Nite booth at the 2024 Tampa RV show we decided to see if this would work for us. Agreeing to a 14 day trial. After 7 days we decided it was not for us. I tried to cancel the trial but could not find ANY option for cancelation. I opted to cancel the account. To my surprise on day 15, Spot2Nite processed the $59.99 membership. I contacted my credit card company, informed them I did recognized Spot 2Nite but that I had canceled the trial within the 14 days. They suggested I file a dispute which I did. That prompted several emails and phone conversations between me and Spot2Nite.They have agreed numerous times(with emails stating they owe me a refund and it was their software error, but they have another problem and can’t process a refund. Their accounting system can’t do a refund if there is an open dispute. Sounds like another software problem to me. Their only solution is for me to cancel the dispute and “trust them” as they try to assure me they are good for their word. Why should I start now? This has going on for several weeks and they insist I cancel my dispute. Per my credit card company, if I cancel the dispute I have no further rights to any other disputes with Spot2Nite. Spot2Nite admitted that if i cancel the dispute I can’t go back to the credit card company and again I can only trust them. My suggestion to the RVing community be aware and find other solutions.
FL traveler
GBEasy to make reservations Easy to make reservations. Immediate email confirmation received. I took off one star because I don’t remember seeing anything about the 2 extra fees, that were almost $50 total, prior to confirming purchase. If they were there, they should be more noticeable. If they aren’t there, be prepared.
Joe Loeber
GBThe campground was terrible, Spot2Nite was great The campground was terrible. They gave our reserved spot to someone else and no one was around or available to help us. We had to boondock somewhere else, Spot2Nite was great and responded immediately and gave us a refund. It’s 2 days later and I still have heard nothing from the campground. Thanks Spot2Nite for standing behind your service!
Lowell Stevens
GBBeing able to book online Being able to book online. Some private/Good Sam parks require a call to set up or finalize a booking. I try to have everything booked in advance and find it a major hassle if I can't book and confirm online during the evening when I schedule my trips.
customer
GBI was able to book after hours with no… I was able to book after hours with no problems for an Rv park that wasn’t otherwise available. Spot2nite’s service call number, somebody actually answers and helps you and goes the extra effort! Very impressed and I ll start using their app. Thank you!