Pirate’s Hideaway Overall the experience was good. It could have been great if Villatel contracts with a new pool maintenance company and customer service management needs to be more attentive. The people answering the phones do their best to resolve issues but are limited. Pool temp and chemicals were the major downfall for the week. The house was spacious and clean. The game room/theater was superb. The pirate room was a smash hit with the kids. Misc items were addressed promptly by the service team. Having the playground right outside our door was terrific. The community amenities were great but they got to capacity very quickly causing a line to get in. Traffic in this general corridor of the I-4 was excessive.

Perfect weekend getaway Perfect weekend getaway. Kids absolutely loved it and are missing it already. Customer service was excellent and very accommodating. The villa was exactly as advertised. Rooms were so spacious; beds were very comfortable; and it was designed perfectly for a family in mind. Can’t wait for the rest of it to be completed. We’ll definitely be back.

Classy Clubhouse is the classiest of clubhouses This was the absolute nicest house I’ve ever stepped in to. From the moment we opened the door and was met was a spotless house with perfect ambient light and the tv playing soft music with a fireplace photo- it was welcoming! Having a bathroom devoted to each bedroom made every member of our party beyond grateful! We woke up each morning to enjoy the pool and hot tub overlooking the pond area and finished each day enjoying the open kitchen/living room with more than enough room for everyone to truly relax and enjoy! We will definitely be back (and bringing even more with us!!)!

House beautiful, pool was green for St. Patty's This is the second year my college softball team has stayed with Villatel. The house was amazing, clean, and as expected. The biggest issue we had was that our pool was out of service and unable to be used upon arrival an stayed like that for 5 of the 8 days we were there. We did get 10% back for each day it was unusable, but with a group of 20 college kids, it was very disappointing to arrive to the house with the pool like that. Also, it would be helpful if some of the areas came with setup instructions for example, the bowling alley, the movie theatre room, and the karaoke machine.

Beautiful and fun for the kids Beautiful, clean, very comfortable beds, more than enough supplies, excellent service, very professional! Excellent location close to Universal theme parks. The kids loved loved loved the Mario bedroom and the pool. We could have just stayed at the condo for 3 days and they would have been amused and happy.