Pirate’s Hideaway Overall the experience was good. It could have been great if Villatel contracts with a new pool maintenance company and customer service management needs to be more attentive. The people answering the phones do their best to resolve issues but are limited. Pool temp and chemicals were the major downfall for the week. The house was spacious and clean. The game room/theater was superb. The pirate room was a smash hit with the kids. Misc items were addressed promptly by the service team. Having the playground right outside our door was terrific. The community amenities were great but they got to capacity very quickly causing a line to get in. Traffic in this general corridor of the I-4 was excessive.

Great space Great space. Bowling alley broke daily, which was annoying but there were so many other things the kids didn’t get too upset. The team was very responsive to issues and they were quickly addressed. Nice family getaway!

Well setup house with private pool and… Well setup house with private pool and hot tub. Lots of games for the kids. Theater room. Great amenities. The house was spotless. Perfect place for 2 or 3 families to get together and enjoy the area.

Rock 'n Roll Retreat We stayed at the Rock 'n Roll Retreat in the Solterra neighborhood. The house was beautiful and so clean! It had all the amenities we needed plus some. The staff was super helpful and always responded quickly. The kids actually chose to stay and play at the house one day instead of going to a theme park. We can't wait to stay at another Villatel property. I've stayed at other vacation rental properties, and was always a little disappointed. Villatel has it figured out. They truly have thought of everything.

Solterra Resort = Best Memories Ever We stayed in a 10 BR vacation house in Solterra Resort (on Broad Oak) in Davenport, right outside of Orlando. Quite the magical experience that really wowed the kids and our other guests. The theme rooms were divine, and the theater room and arcade really added that extra pop of luxury and extravagance. The 2nd refrigerator was a neccessity i didn't even know i needed, but i was so grateful for it!! There was something to do for everyone, and plenty of room so even with 20 people we never felt crowded. Loved renting from them directly, rather than through a 3rd party. They were very responsive and professional with every communication. The house was amazing, and spotless. All of the costs were transparent, and everything was as promised. Looking forward to our next stay, because they certainly have us spoiled! 🥰 Edited to add that Brianna was especially lovely, patient, and extremely helpful!