Pirate’s Hideaway Overall the experience was good. It could have been great if Villatel contracts with a new pool maintenance company and customer service management needs to be more attentive. The people answering the phones do their best to resolve issues but are limited. Pool temp and chemicals were the major downfall for the week. The house was spacious and clean. The game room/theater was superb. The pirate room was a smash hit with the kids. Misc items were addressed promptly by the service team. Having the playground right outside our door was terrific. The community amenities were great but they got to capacity very quickly causing a line to get in. Traffic in this general corridor of the I-4 was excessive.

House beautiful, pool was green for St. Patty's This is the second year my college softball team has stayed with Villatel. The house was amazing, clean, and as expected. The biggest issue we had was that our pool was out of service and unable to be used upon arrival an stayed like that for 5 of the 8 days we were there. We did get 10% back for each day it was unusable, but with a group of 20 college kids, it was very disappointing to arrive to the house with the pool like that. Also, it would be helpful if some of the areas came with setup instructions for example, the bowling alley, the movie theatre room, and the karaoke machine.

Dazzling Dreamland We recently stayed at the Dazzling Dreamland house at Solterra. Our number one setback (and seems like a common theme among other recent reviews) was that we paid for pool/hottub heat, and the hottub was only hot a couple of days during our visit. The pool heat also did not work one of the days and it took several phone calls back and forth to get this resolved. Villatel did refund the fee we paid for the heat, so that was very much appreciated. We loved having all the rooms and a separate bathroom for each. My daughter loved the SpongeBob themed room, but was a little disappointed that there were no characters painted on the walls. In one of the photos online, it showed SpongeBob on one of the walls, but he was missing. Having some instructions in the theater room would have been helpful also.

Beautiful and fun for the kids Beautiful, clean, very comfortable beds, more than enough supplies, excellent service, very professional! Excellent location close to Universal theme parks. The kids loved loved loved the Mario bedroom and the pool. We could have just stayed at the condo for 3 days and they would have been amused and happy.

Just booked the VACATION!!! Clean House,very big,Theme rooms just as pictured🫶🏾🫶🏾 If traveling with little ones they will be excited lots of attractions nearby and plenty of Food locations.24/7 security on premises safety is always number one for me when im traveling with my kids.