Overall excellent experience and value House we rented was roomy and comfortable. The rental price was appropriate. The staff worked hard to meet our needs. When there are unforeseen issues arise, prompt responses and actions followed. 5 stars!!! Thank you.

The perfect way to find high-quality… The perfect way to find high-quality temporary housing!! I was displaced due to COVID and needed to find a clean, safe, and modern apartment for a few months... after looking on airbnb, craigslist, and a few other sites I came across HouseStay. I was able to find the perfect home that meet all of my needs and was able to stay below my budget, I was not able to see the property in person due to COVID but the property had a 3D virtual tour so I was able to see exactly what it looked like! Unlike some other sites the unit had actual photos of the unit, so I got to see the exact apartment I would be moving into... and to my surprise when I moved in it was exactly as advertised and actually even nicer than than it was displayed in the photos and 3D tour!! As COVID dragged on I ended up needing to extend my stay for several months, which was incredibly easy to do though their platform... and if I ever had any questions their support team got back to me immediately. My host was also very attentive and resolved any issue that came up within 24 hours. All in all, I would recommend HouseStay to anyone who is in need of temporary housing, and I will definitely be using them in the future... Thank you HouseStay!!

Chris from Bookings at Housestay was… Chris from Bookings at Housestay was very helpful, responsive and attentive to our needs. We did not end up staying due to COVID19 restrictions but would gladly use this agency again!

housestay- a trustworthy company it was the best choice to rent a house in LA for 3 months thru housestay. the company arranged everything i needed. the agent was quick to arrange anything i needed help with for example, a new mattress. even after the moveout, housestay was perfect in handling the security deposit. thank you.

Invasive, Incompetent and Unprofessional I found this company to be incompetent, frustrating, and a bit creepy. I had multiple issues with them from the start- when I rejected a request the first email I received was questioning that and pointing out that the listing was showing available on my airbnb page. Since I had never provided my airbnb link, I found that creepy and invasive and just weird that they had gone out of their way to find it. Round 2 someone inquired about renting and asked to see the place. I immediately replied and told them yes- I was available that evening and the next day- since I was leaving for a work trip Sunday. two days later I received an email from the same guy who sent the creepy "I'm watching your airbnb email" saying I needed to respond to the request. To which I politely pointed out I did. Through this process, I learned that unlike airbnb, its not direct messaging. Both mine and the renters' messages were going straight to the "representative". And he chose what to pass along (or didn't even notice there was a message to pass along...) When we finally (after an entirely unnecessary amount of back and forth with a middle man) decided on a time for them to come see it, I was informed a representative from Housestay would meet us there. What? To babysit? To make sure we didn't make any secret deals on the sly? The best part was, apparently the renters were planning on coming at 11am and then were told the time was changed to 1pm- which wasn't a time the wife was available. When I met the husband and he apologized that she wasn't there and said she had planned her day around the "original" time of 11, I was dumbfounded- since I told the company anytime between 10-3 worked for me. Basically, the timing was all arranged for the convenience of their representative. Who was then 20 minutes late and missed the whole thing anyway. There were a few other weird things, but really the highlight of their gross incompetence and invasion of privacy came after I deactivated my account (the moment the 30 day lease was up!). It came to my attention today that my account had be "reactivated" and not only was my home now available for rent, BUT they altered my profile, added my photo, and basically decided my house for for rent. When I emailed them, this was their answer- "We had launched the new HouseStay site on 3/1/19 (and sent out an email to hosts), upon the launch of the new HouseStay site if hosts had previously provided us with their Airbnb listing link(s). Their listing and account information was updated: listing photos, listing description, availability, etc. so that it contained the same photos and descriptions as the property link provided" Oh- Ok. You relaunched and just decided that since my home was available on Airbnb, that you get to list it too? And change the content of the profile I created? And add my photo? And just email me to inform me of what you've done... so not ok. It didn't even occur to me that after I deactivated my account (and I also deleted as many photos and as much information as I could when I deactivated it) , I needed to worry about someone randomly putting it back up. I figured the "we launched a new site" email was only applicable to people who had active accounts and listings. Silly me. As far as I can tell they aren't associated with Airbnb in any way except stalking their clients and using the information publicly listed there to enhance their own website. There's a chance I'm wrong, but I can't find anything anywhere that indicated a business or financial link between the two. And if this was an Airbnb company, I can pretty much guarantee they would have the basics down- like being able to transfer money into my account and not have to go to the bank and fill out a deposit slip and hand the teller an actual handwritten check. (true story). Everything about them feels desperate, unprofessional, and invasive. I highly suggest staying away and using one of the other, established, reputable companies for short term rentals.