Good but not Luxury We were satisfied with the rental, but little attention to detail was given to the home prior to arrival. No battery in garage door keypad and snow 3 feet high on walk way to get to lockbox. Requests to fix issues were responded to but our expectation was the place would be ready to go considering the price. The cleaning fee was very high and the home was not clean when we arrived.

CHALLENGES OVERCOMED R.C. and Chelsea were extremely helpful in booking our reservation. There were a few ups and down, especially related to Covid and having the house we booked being sold prior to our arrival. Apparently, the new owners had to have a new permit in order to honor our reservation, which seem to slip through the cracks. Fortunately, Buckingham provided us with a few other options. Unfortunately, when this came to light, there were not a lot of homes available to choose from. However, we were able to find ONLY one that was doable, considering the size of our group. This could have been a disaster since all our reservations were made. In spite of this, our family had a wonderful time. Thanks to Buckingham for making this happen.

Incredible stay thanks to Buckingham! This was our first time staying at a Buckingham property, but it definitely won’t be the last! Not only did they help us through the initial process of selecting which property would best suit our group, but they were incredibly accommodating throughout the entirety of our two month stay. They were quick to respond to any questions we had, even setting us up with a new garage door opener, and upgrading our WiFi to a faster speed free of charge when we discovered the initial speeds were a little bit too slow for all of us to work remotely. Additional extra touches like cleaning and cooking supplies, plentiful linens and toiletries, etc were much appreciated as well. We were blown away by the service and are already looking forward to our next stay with Buckingham!

Great property Great property, however, water to master shower was turned off, probably due to the bathroom being painted recently (there was sticky notes on the wall indicating "fresh paint"). Had to shower in down stairs bathroom. Took a while to get the TV working, later to find out there were parental controls. No instructions explaining this. However, the property itself was great with plenty of amenities, nice floor plan, comfortable bedding and furniture, great location and setting.

Rental was inaccessible, poor communication The driveway and road was completely iced over and resulted in us having to buy chains in order to access the rental. We expected the rental to be accessible considering the area had not received snow in 3+ weeks. The only line on their website mentions "4-wheel drive cars are highly recommended". We did not see any reference to needing changes or a 4wd car in the instructions, emails, or any other communication. It would have been great to know that they are needed to access the rental. In talking with their customer support they stated that it was sent in an email but they were unable to point out exactly where. They then hung up when I asked to chat with a manager. Fair caution to anyone considering booking through this company.