Chris
USRental was inaccessible, poor communication The driveway and road was completely iced over and resulted in us having to buy chains in order to access the rental. We expected the rental to be accessible considering the area had not received snow in 3+ weeks. The only line on their website mentions "4-wheel drive cars are highly recommended". We did not see any reference to needing changes or a 4wd car in the instructions, emails, or any other communication. It would have been great to know that they are needed to access the rental. In talking with their customer support they stated that it was sent in an email but they were unable to point out exactly where. They then hung up when I asked to chat with a manager. Fair caution to anyone considering booking through this company.
Angela
USIncredible stay thanks to Buckingham! This was our first time staying at a Buckingham property, but it definitely won’t be the last! Not only did they help us through the initial process of selecting which property would best suit our group, but they were incredibly accommodating throughout the entirety of our two month stay. They were quick to respond to any questions we had, even setting us up with a new garage door opener, and upgrading our WiFi to a faster speed free of charge when we discovered the initial speeds were a little bit too slow for all of us to work remotely. Additional extra touches like cleaning and cooking supplies, plentiful linens and toiletries, etc were much appreciated as well. We were blown away by the service and are already looking forward to our next stay with Buckingham!
Krystal
USOur stay with Buckingham Luxury… Our stay with Buckingham Luxury Vacation Rentals was wonderful. Check-in and Check-out went smoothly and the rental was exactly as expected. During times with covid, the cleaning crew did an outstanding job making sure it was clean before our arrival.
Aislynn Stowe
USEagle’s Landing vacation home rental This place was perfect for what my family and I needed. The space and amenities it came with were just right for all of us, from the toddlers to the older folks. Only things I would suggest on improving would be more thorough check of the grounds due to finding two dead birds upon arrival - one by the garage and one on the roof next to the master room balcony. Perhaps a bigger or extra bear locker for trash, curtains for the bathrooms for those showering or taking a bath can have privacy since a lot of the windows face the neighbors, and updating facts about the place to reflect things like the garages are NOT for patron use. Just little things that definitely did NOT detract from how awesome the place is. Thank you!
Christine
USFriendly, responsive, and capable! The folks at Buckingham were friendly, responsive, and capable. Asks we had around the house were handled promptly (in one case, by their dedicated IT person—a luxury we've never had at other rental properties!) and courteously. Overall a speedy and pleasant experience. Looking forward to working with them again in the future!