Insurance con The car was fine, clean and ready. it was fueled and no issues whilst we had it. pick up and drop off (Fuerteventura) was easy. The reason for the poor score is, yet again, that feeling of being ripped off with insurance charges. We booked through Carngo although the car was provided by Top Car. When booking with Carngo, predictably the usual scare stories about the cost of damage insurance so we took the extra insurance. When collecting the car, Top Car insisted we took extra insurance or leave a huge deposit in case of damage. We showed them the paperwork for the extra insurance we had taken but he was unmoved; we had to take more extra insurance or leave the deposit. we paid the extra insurance (again) feeling conned. If you book via Carngo, don't get the extra insurance because the car provider will likely insist you do it with them. Better still, book with a different company.

Do not use for business trips!!! I rented a car via CARNGO at AVIS in Windsor, Canada, for a business trip. I am now being sent back and forth between CARNGO and AVIS, because nobody can give me an invoice that I can hand in at my company. DO NOT USE CARNGO IF YOU NEED AN INVOICE! I paid CARNGO and expect an invoice from them, but they refer me to AVIS. AVIS claims that they recieved the money from CARNGO an therefore can not give me an invoice.

Disgusting I can't believe that a company would charge so much for deposit in this day and age , rip offs don't touch this company. I had a bereavement and also struggled to sort out a few things to collect the car and they don't care they simply kept my £44 and said if I want it keep going through the hoops basically to see if you can get it back. Disgusting.

We have just returned from an unforgettable trip to Australia We have just returned from an unforgettable trip to Australia. We had a flight to Melbourne, so we decided that the best choice is to rent a car at the Melbourne airport. As we were traveling with a huge family (there were 7 of us), we were really curious which car was the best for such trip. Carngo offers so 7 and 8 seater cars, but we found out that it is cheaper to book 2 economy car than any multi-seater. After calculating all expenses (car rental price, insurance, Excess fee, 2 baby seats), we realized that it was really cheaper. Moreover, it was even more convenient, we had so much space for our luggage. I think that was the best choice we made. So don’t forget to calculate different options, one big car may be more expensive than two small ones.

Abosolute SCAM BEWARE THE TERMS & CONDITIONS OF RENTAL. They are an abosolute scam. Your reservation is not a guarantee of services. It's like going to the DMVs!(bring all your supporting documents and arrive EARLY) Cancel your reservation before your reservation time (or they will not give you full refund). If I could give them negative stars I would!