Insurance con The car was fine, clean and ready. it was fueled and no issues whilst we had it. pick up and drop off (Fuerteventura) was easy. The reason for the poor score is, yet again, that feeling of being ripped off with insurance charges. We booked through Carngo although the car was provided by Top Car. When booking with Carngo, predictably the usual scare stories about the cost of damage insurance so we took the extra insurance. When collecting the car, Top Car insisted we took extra insurance or leave a huge deposit in case of damage. We showed them the paperwork for the extra insurance we had taken but he was unmoved; we had to take more extra insurance or leave the deposit. we paid the extra insurance (again) feeling conned. If you book via Carngo, don't get the extra insurance because the car provider will likely insist you do it with them. Better still, book with a different company.

Do not use for business trips!!! I rented a car via CARNGO at AVIS in Windsor, Canada, for a business trip. I am now being sent back and forth between CARNGO and AVIS, because nobody can give me an invoice that I can hand in at my company. DO NOT USE CARNGO IF YOU NEED AN INVOICE! I paid CARNGO and expect an invoice from them, but they refer me to AVIS. AVIS claims that they recieved the money from CARNGO an therefore can not give me an invoice.

I highly recommend this company if you… I highly recommend this company if you need a car for a short period. Affordable prices and a large selection of cars. There is a suitable car for everyone. The fleet of the company is large, all cars are in good condition, clean and well maintained, it is immediately clear that the company cares about its reputation, and about its client.

Stole my money in Colombia I booked a car through carngo/cartrawler for an afterhours pickup when my plane landed. When I got there the office was closed and security turned me away. When I went back the next day the clerk at rentafacil told me that they don't book through third parties and there was no car reserved for me. Now cartrawler and rentafacil have me listed as a noshow and I can't get a refund. They stole $300 from me Feb 3 2024 CO844553460

SCAM!!!! DO NOT GO THROUGH THEM!!!! DO NOT GO THROUGH CARNGO IF YOU ARE HIRING FROM AUSTRALIA!!! They will rip you off!!!!!! Advertises in AUD and then charges you in USD! Later also found out that extra insurance through CarNGo won’t even work if you get into an accident! Absolute trash website! Tried contacting on numerous occasions attempting to explain but constantly got responses from different people not understanding a simple explanation. If you want to hire a car, go straight through the rental company’s site, not through these pathetic scam artists.