Vacation home in need of cleaning and repair! The home we stayed at Westside at Windsor was extremely dirty. The floors were filthy, the carpets were disgusting, the furniture was stained and dirty, and there was garbage left on the ground outside by the garbage. The home needs a deep cleaning and some new furniture. The smoke detectors went off continuously throughout our stay. We contacted the management company, however after one attempt to fix, they never returned when we were woke up in the middle of the night again. We ended up taking the smoke detectors down which is a extreme safety hazard and quite scary. We would never stay in a home provided by Starmark Vacation Homes again.

Our family enjoyed staying in the home… Our family enjoyed staying in the home it was beautiful,the kids and grandkids loved the themed bedrooms,and the pool and spa. I loved the safety precautions taken around the pool,wish we had of had the spa heated. The house had everything that we needed and we would gladly stay again.will use star mark again. Thank you!!

Our stay was great Our stay was great! the house is beautiful and well kept. However we did have some issues when the second floor light switch went off in the kids rooms and bathroom and they had no power for 12hrs. And we also had some issues with the direction of reserving the grill. My family was under the impression that the grill was included but it was not and we had plans to grill on Saturday and spend time as a family and we could not because we had to wait until Monday. Otherwise things were excellent. Everything was as described in the picture.

Once we arrived at our vacation home Once we arrived at our vacation home, the home hadn’t been cleaned at all. We had driven 7.5 hours and we were ready to kick back and relax. Instead we had to come into a filthy home that should have been inspected before arrival. We were given accommodations at the same level, but no service recovery. For a company that is supposed to be professional, some form of service recovery should have been given. I was told that I would receive a call from management and I never heard anything else from her. I will never use this company again. I wish I could have uploaded the photos. Absolutely disgusting!!!

The check-in process was a disaster The check-in process was a disaster. The email instruction for checking in to the property was inaccurate including the gate code. You need to fix this issue for future renters. However, the management responded timely by phone to get us in. For a positive note, the property is spacious, well-appointed and clean.