Great location...too hot inside! In general the property is in very good condition and accessible to everything. The neighborhood felt quiet and safe. On the other hand in the house we had a lot of heat, even at bedtime. I understand that for being a rental they want to limit the expenses but to feel the air conditioning in 84 degrees seems a bit excessive to me. we lowered the a/c to 69 degrees (not very cold or hot) and in a matter of minutes it returned to 84 degrees. If it were not for that, being in the house was not comfortable because of the heat, I would say that the property is perfect.

STARMARK --Davenport, FL House- good location, relatively clean; Pool- liner/interior dirty, charges for heating pool; On the cheap policy-- extremely limited supplies i.e. toilet paper, paper towels, garbage bags, hand soap, only two washcloths provided all inadequate for house that sleeps six people; Four twin mattresses- flipped off the box springs--after calling to complain, the mattresses were changed; Instructions to put out garbage-- garbage was put out to curb but NOT picked up, cans moved back from end of driveway by unknown person??? Instructions re: thermostat to be kept no lower than 72 degrees, two separate days returned to house after being away all day and found thermostat at 69 and 70 degrees??? Overall, we would NOT rent with Starmark again! Deference and response to clients far better at hotel/motel.

Once we arrived at our vacation home Once we arrived at our vacation home, the home hadn’t been cleaned at all. We had driven 7.5 hours and we were ready to kick back and relax. Instead we had to come into a filthy home that should have been inspected before arrival. We were given accommodations at the same level, but no service recovery. For a company that is supposed to be professional, some form of service recovery should have been given. I was told that I would receive a call from management and I never heard anything else from her. I will never use this company again. I wish I could have uploaded the photos. Absolutely disgusting!!!

No necessities like dishwashing detergent or trash bags We didn't realize that you needed to pre-arrange for pool heat so we lost 2 days waiting for it to be turned on and then heat up. Then when we were ready to finally use it it had been turned off. So we really didn't get to enjoy the pool. There were no trash bags, laundry detergent or dishwashing detergent. So keeping the house clean and getting it ready for move-out turned out to be difficult. There were 3 occasions where I called the management number. It was only answered once. The other 2 times it was not answered and I never received a call back.

Not a Bad Stay First off, Starmark helped us out when our VRBO home was taken off the rental program 4 weeks before our trip. They found us a house comparable to the size we oringinally rented and worked out an extra night for us. The house however had a couple issues, like roaches, not enough cookware and utensils, and the games in the garage were in need of some attention. Overall not a bad stay but compared to our last rental in Orlando, it could have been better.