We never received door code We never received door code. TurnKey finally replied 8 hours after our check in time. We had already contacted Airbnb to cancel the reservation and book with a more competent company while waiting for a reply. In the year 2023 and the availability of options for digital communication a reply should not take 8 hours. A key part of the day in this type of business is to have someone watching all communications from 3pm-6pm during check in times at all places under your umbrella.

Top Notch Experience All Around The entire experience from first call to checkout was top notch. The property was clean and even nicer than advertised, with lovely vintage furnishings. I'd not hesitate to book through Turnkey again, and I would TOTALLY stay at this property again.

Charming, comfortable, adobe dwelling We stayed in this charming adobe dwelling for eight nights. It was exceptionally comfortable and the kitchen was very well-stocked with cooking gear. It was quiet and comfortable. It was a perfect size for three and could have accommodated four with ease. For reasons that are unclear, the power went out in the second bedroom one evening; however, it was promptly restored the following morning.

Great to work with! This is the second time we have used Turnkey. The organization works very hard to make your first experience with a new home positive. Directions to your rental are concise. Instructions for entry are useful including a video tutorial to unlock the door. We won't hesitate to use them in future should we re-visit the area.

WORST EXPERIENCE Cancelled our reservation less than 24 hours in advance despite booking 7 months ago! Who does that? The only “comparable” rental they would offer was not acceptable for our needs. They actually had one property available that would work, but wanted us to cover cost difference. Turnkey forced us to book the day before our flight, Of course it’s higher! Will never work with turnkey and will share our experience with as many people as possible. AVOID!