This is the worst travel experience… This is the worst travel experience I’ve ever had. The house was dirty, filled with loose dirt, nails, cockroaches (!), and stained sheets/mattresses. It was not suitable for any visitors, and matched none of the listing’s photos in reality. When I called to inform Holiday Keepers that it was unacceptable, they berated me and cursed at me. These people are swindlers without a local presence. Don’t trust them! They’re trying to skirt around Air BnB by offering discounts if you book on their site - don’t do it! Horrendous. 0/10 rating.

The Best Holidaykeepers is the best to book houses from. I used to always book through airbnb, but after finding out about HK I have never went back to airbnb. I’ve booked 3 houses in the last 9 months and every single experience was amazing. Houses were very clean and welcoming. The host was extremely helping in answering any questions/concerns we had. The checkin/checkout process was very smooth. I will always be booking from them.

Beautiful property! We stayed at the Deppners Road property – beautiful, spotless property with all amenities. Both check-in and check-out were professionally handled and easy. Wil definitely stay here again!

Rented 2 houses for a weekend vacation… Rented 2 houses for a weekend vacation only to end up using one of them. A/C did not work, the showers and sinks would sometimes run dirty murky water, we had to boil for clean drinkable water. contacted the owner only to be told they would send somebody and no one showed up. Their way of compensation was to push our check out a few hours later when we had asked them to at least refund half of what we paid for renting both houses. Horrible way to spend our vacation.

Do not use Holiday Keepers We rented “174 Acre Luxury Mansion with Private Pool” in Wilkes Barre Pennsylvania for our parents 80th birthdays. In total there were 22 of us staying for 3 nights. Although we enjoyed the sitting area outside, that accommodated all of us and the indoor bar area, this house was not maintained well. The lawn was not cut and the grass was up to our calves in spots, the “beautifully maintained trails” were overgrown. There was broken glass on the ground around the fire pit. Upon arrival the pool wasn’t clear and we were told it was caused by the well, but was swimmable. By day two the pool was green. The property manger came and took a sample of the water, and added chemicals but it remained unusable. TV’s were hung in the house but the cords didn’t reach the outlets. One of the hot tubs was broken and the other was filthy. The air hockey table had no puck and the foosball table had no ball.There was no hot water for showers. The worst part was the air conditioning was broken in most of the house. When asked for it to be fixed we were told the AC company was supposed to have come a few days before our arrival but they were too busy. Had we known this in advance we could’ve brought fans as we had elderly and medically fragile people with us. These are just some of the issues we encountered. After weeks of going back and forth with Holiday Keepers, we were finally given a refund of only $1700. Considering we paid over $12,000, we believe they could have done better than that for us. I would not recommend using this company as the customer service is subpar.