Tried to book holiday accommodation… Tried to book holiday accommodation with them In Portugal. Simple request like can you tell me the measurement of a bed and this has proven impossible. They do not know the measurements of the beds on the properties that they are marketing. All they will tell you is, it will be from 137 cm to 150 cm which is fine if you are vertically challenged but not good if you are a fully grown adult.

Easy Booking Process with Real Humans behind! It is exceedingly rare nowadays to book accommodations online and yet still be able to easily speak with real, caring humans on the other side. Thanks Leavetown for an easy booking process and answering my questions about the hot tub!

Excellent Customer Service My family and I recently went on a trip to Universal and booked through Leavetown to stay at Lake Buena Vista Resort Village and Spa in Orlando. Upon arrival at 1am, the resort gave us keys to a two bedroom and two bath when we reserved a three bedroom and two bath. When we told the front desk that we were given the wrong room, they told us that we had to call the third party (Leavetown) and that they did not have a three bedroom available anyway. The resort employees blamed Leavetown for the incorrect reservation and told us to call to deal with the problem. We had an email showing the reservation confirmation number as well as the information that showed that we had reserved a three bedroom. I called Leavetown and spoke to Marc Gardiola who verified that we did reserve a three bedroom and that he would speak with the front desk to fix this situation. After Marc spoke with the front desk, it turned out that the resort had incorrectly made the reservation, and we ended up getting our three bedroom and two bath that we had originally reserved (when the resort originally told us that they no longer has a three bedroom for the time that we were staying at the resort). Marc was not only helpful but also had excellent customer service and confirmed the correct information for us. I am grateful for him taking the time to speak with the hotel to fix this problem; otherwise, the resort would not have helped us in any way.

We ended up having to cancel our… We ended up having to cancel our reservation. There was no hassle and no problem. They were pleasant and cooperative. I will most definitely use their service again.

I will NEVER ever book through… I will NEVER ever book through Leavetown again..... I booked an aparthotel in Colmar for the Easter weekend. I got the confirmation, and serverel other emails (now your stay is soon coming up etc.) at different days, and I even asked questions that they answered. Then suddenly 2 days before the stay they canceled my booking in the afternoon (1,5 day before we were supposed to be there!) They had made a mistake and were sorry, but I can't use their excuses. I could use another similar place to stay, but they were not able to provide me with that. And they dident even offer to pay a bit og give a discount to another trip. Instead I had to start al over with the search 1,5 day before Easter where everything is booked everywhere. I am still speechless that this can happen, that they are allowed to do that without any consequences. I tried to give my warning review at Leavetown through Airbnb where I found the appartement, but Leavetown will only allow people who have a booking to write, and they just canceled mine, so I was not able to. Furthermore I have to wait 5 days to get my money back, even though I had to spent money (even more, since we are so close to Easter now) on a now booking.