Property was great Property was great. Clean and everything we needed for a fantastic stay. Would definitely recommend to others.

Warning-avoid Leavetown at all costs Just a warning to friends who travel. I recently booked what looked like a nice place through a company called LEAVETOWN. Stay away from these people. We arrived at the property in Madison WI to cheer our son on in an Ironman event there. The elevator and phones were not working. Older people with various mobility issues dragging luggage up stairs. The provided hairdryer caught fire and when we reported were told “this happens a lot.” They cut the circuit breaker “to keep us safe”. The property looked nothing like the pictures (they told us pictures were just meant to be “representative” not the actual place.). Overall it was a sad little place with worn furniture and limited outlets. Sort of early 2000s left to go to seed. The “provided” breakfast was sad with cold eggs. We asked for a refund of one night of the four so we could get out of there as soon as the race was over. They said no, not possible. Again. Avoid LEAVETOWN for any travel plans.

Excellent Customer Service My family and I recently went on a trip to Universal and booked through Leavetown to stay at Lake Buena Vista Resort Village and Spa in Orlando. Upon arrival at 1am, the resort gave us keys to a two bedroom and two bath when we reserved a three bedroom and two bath. When we told the front desk that we were given the wrong room, they told us that we had to call the third party (Leavetown) and that they did not have a three bedroom available anyway. The resort employees blamed Leavetown for the incorrect reservation and told us to call to deal with the problem. We had an email showing the reservation confirmation number as well as the information that showed that we had reserved a three bedroom. I called Leavetown and spoke to Marc Gardiola who verified that we did reserve a three bedroom and that he would speak with the front desk to fix this situation. After Marc spoke with the front desk, it turned out that the resort had incorrectly made the reservation, and we ended up getting our three bedroom and two bath that we had originally reserved (when the resort originally told us that they no longer has a three bedroom for the time that we were staying at the resort). Marc was not only helpful but also had excellent customer service and confirmed the correct information for us. I am grateful for him taking the time to speak with the hotel to fix this problem; otherwise, the resort would not have helped us in any way.

Banff Rocky Mountain Resort I stayed in a Leavetown in Banff with my boyfriend for two weeks, and we had a great experience there. The unit was in Banff Rocky Mountain Resort, which was just outside of town and a quick hop onto the highway to Lake Louise and other destinations nearby. We did experience a leak in our kitchen, but the hotel maintenance team fixed it within a day. The hotel itself had even more amenities than what we saw on Leavetown, like a squash and tennis courts, which was a positive surprise.