Warning-avoid Leavetown at all costs Just a warning to friends who travel. I recently booked what looked like a nice place through a company called LEAVETOWN. Stay away from these people. We arrived at the property in Madison WI to cheer our son on in an Ironman event there. The elevator and phones were not working. Older people with various mobility issues dragging luggage up stairs. The provided hairdryer caught fire and when we reported were told “this happens a lot.” They cut the circuit breaker “to keep us safe”. The property looked nothing like the pictures (they told us pictures were just meant to be “representative” not the actual place.). Overall it was a sad little place with worn furniture and limited outlets. Sort of early 2000s left to go to seed. The “provided” breakfast was sad with cold eggs. We asked for a refund of one night of the four so we could get out of there as soon as the race was over. They said no, not possible. Again. Avoid LEAVETOWN for any travel plans.

Property was great Property was great. Clean and everything we needed for a fantastic stay. Would definitely recommend to others.

Always professional and helpful We've used Leavetown a number of times and have always found them professional and really responsive. We booked our ski holiday with them but couldn't travel due to Covid. They refunded as soon as we notified them and we've just rebooked the same property with them for this coming season. In such uncertain times for travel, it's great to see a company providing reliable and professional service. Thank you everyone at Leavetown.

Treats you like an actual human being My experience with Leavetown has been awesome so far and I haven't even arrived at our condo we booked due to, of course, flight cancellations and rebooking. I booked one month in Mexico by finding the property on air bnb, but was advised by the host I would be given a monthly discount if I spoke with an agent through the live chat option on the Leavetown. It was super easy to book with the agent, as soon as I opened the chat I was speaking to an actual HUMAN, which is unheard of in this day and age. So that was a plus. She applied the discount for me and we were all set. We were suppose to head out today, but as we arrived at the airport we were informed out flight was cancelled. While waiting in like to rebook our flights, I was able to chat with an agent again easily through the live chat, and was told that we would adjust the stay by an extra day with no additional cost. Honestly, you don't know how happy I was that it was so easy and they were so accommodating. I've had previous experiences with booking trough Air bnb that, in my opinion, gives the hosts too much power to abuse if they so choose to. It was just refreshing to be treated like a human being during this pandemic and not just someone to be taken advantage of. Thank you!