We ended up having to cancel our… We ended up having to cancel our reservation. There was no hassle and no problem. They were pleasant and cooperative. I will most definitely use their service again.

Really helpful and respond to queries… Really helpful and respond to queries very quickly !

Treats you like an actual human being My experience with Leavetown has been awesome so far and I haven't even arrived at our condo we booked due to, of course, flight cancellations and rebooking. I booked one month in Mexico by finding the property on air bnb, but was advised by the host I would be given a monthly discount if I spoke with an agent through the live chat option on the Leavetown. It was super easy to book with the agent, as soon as I opened the chat I was speaking to an actual HUMAN, which is unheard of in this day and age. So that was a plus. She applied the discount for me and we were all set. We were suppose to head out today, but as we arrived at the airport we were informed out flight was cancelled. While waiting in like to rebook our flights, I was able to chat with an agent again easily through the live chat, and was told that we would adjust the stay by an extra day with no additional cost. Honestly, you don't know how happy I was that it was so easy and they were so accommodating. I've had previous experiences with booking trough Air bnb that, in my opinion, gives the hosts too much power to abuse if they so choose to. It was just refreshing to be treated like a human being during this pandemic and not just someone to be taken advantage of. Thank you!

Great support during the pandemic. Excellent support with real people behind the scenes who helped us during the pandemic to reschedule our accommodation in Canada. Will use them again for future bookings.