I will NEVER ever book through… I will NEVER ever book through Leavetown again..... I booked an aparthotel in Colmar for the Easter weekend. I got the confirmation, and serverel other emails (now your stay is soon coming up etc.) at different days, and I even asked questions that they answered. Then suddenly 2 days before the stay they canceled my booking in the afternoon (1,5 day before we were supposed to be there!) They had made a mistake and were sorry, but I can't use their excuses. I could use another similar place to stay, but they were not able to provide me with that. And they dident even offer to pay a bit og give a discount to another trip. Instead I had to start al over with the search 1,5 day before Easter where everything is booked everywhere. I am still speechless that this can happen, that they are allowed to do that without any consequences. I tried to give my warning review at Leavetown through Airbnb where I found the appartement, but Leavetown will only allow people who have a booking to write, and they just canceled mine, so I was not able to. Furthermore I have to wait 5 days to get my money back, even though I had to spent money (even more, since we are so close to Easter now) on a now booking.

Banff Rocky Mountain Resort I stayed in a Leavetown in Banff with my boyfriend for two weeks, and we had a great experience there. The unit was in Banff Rocky Mountain Resort, which was just outside of town and a quick hop onto the highway to Lake Louise and other destinations nearby. We did experience a leak in our kitchen, but the hotel maintenance team fixed it within a day. The hotel itself had even more amenities than what we saw on Leavetown, like a squash and tennis courts, which was a positive surprise.

Property was great Property was great. Clean and everything we needed for a fantastic stay. Would definitely recommend to others.

Exceptional customer service Exceptional customer service. I would use them again anytime!