We recently stayed at the Marriott… We recently stayed at the Marriott resort in Hutchinson Bay and was booked through LeaveTown. We paid over $7,000.00 to stay there for two weeks THIS PLACE IS HORRIBLE. Upon our arrival and check in to our room in the Sandpiper Building on February 11, we encountered a dirty bathroom, run down conditions of the living area, lighting that did not work, carpeting that was fraying and DIRTY in all areas of the condo, bulbs missing in lighting fixtures. I have photos of all this. It smelled. We were then moved to another room, which I believe was Room 3207. Upon arrival there, we met a worker who was trying to fix the air conditioner which was very loud. I didn’t even give that room a look around…we asked to be moved. Third Room is NOT the charm – Our 3rd room unit 3307. Below is a list of what we encountered there. • Dishwasher is extremely outdated and not properly secured to cabinetry. It is poor carpentry. Needs to be installed properly. • The fridge door would not stay closed. The seal is old. We requested a new fridge, but we were told that all available fridges have been given out. We then had to prop our cooler to the fridge door to keep it closed enough so our items didn’t go bad. • Carpet has stains and is gross • Coffee maker was broken (this was replaced) • Bathroom sink didn’t drain (my husband cleaned out hair etc. from the drain) • Shelf in shower was broken so there was no where to put any bottle of shampoo, etc while in the shower (this was fixed for us) • A/C is extremely loud • Front door to the unit was busted up and is difficult to open You had to pull the door hard to make it latch and lock. It looked like, at some point, that someone had tried to break in. • Lighting in unit is poor and bulbs were burnt out. Kitchen fixture was full of dead bugs! Gross! • The door to the balcony did not lock. • There were not enough utensils in the room. We had to ask for a bowl to make a salad! There was a list of what should have been in the condo regarding utensils – for exampled it listed a can opener and there wasn’t one. We couldn’t even open a can of corn and when we requested a can opener, we were met with not so nice responses of “rooms do not come with one” even though the cabinet had a listing for housekeeping and a can opener was on that list. We had to go out and buy one. • Couch smelled like mildew! That is unacceptable. This was hard for me to get past. As our time progressed and during the second week of our stay, the TV in the bedroom wouldn’t shut off and the volume wouldn’t work. Seriously wouldn’t shut off. We changed the batteries in the remote – still would not work. We had to unplug the TV so we could go to sleep. Below are other problems we encountered outside of our room • We went for breakfast at the resort restaurant – Baja Grill - We wanted to order off the menu at breakfast in the Baja grill, but were told that the oven was broken. • Pool at Sandpiper needs serious updating and repair. • The work out facility equipment was broken; • Most outdoor railings around property are rusted and gross • Ice Machine is broken 3rd Floor. We had to go up or down for ice. • Elevators randomly take you to the wrong floor. Yes, the wrong floor. Punch 3 and sometimes it takes you to 4 and resets and then we’d push 3 AGAIN and eventually we would get to floor 3. This happened on numerous occasions. • Foosball table by the Latitudes bar was filthy.

I booked a condo in Vail for January… I booked a condo in Vail for January that slept 15 people through VRBO and Leavetown. Full payment was taken by Leavetown for the reservation. About a week later they emailed to tell me my reservation was canceled. I contacted them and they said it was a technological error and it was unfortunate. I explained I had 15 people coming from 6 cities across the US and it would be impossible to find another place that slept 15 people in that location and with the amenities I wanted without now paying probably 5 times more than my previous reservation. Both Leavetown and VRBO said they would assist me in finding another location. After and hour or so of work by both parties they both said their weren't any other properties available and left it up to me to find my own. Neither offered any compensation. Very horrible experience. I would never be comfortable booking with Leavtown and I am now unsure of VRBO.

Dealing with Gordon property management… Dealing with Gordon property management was very easy and prompt responses as well as helpful. We weren’t able to make our reservation due to a freak accident and they graciously put our needs first and with that we will definitely be using them again when we are able. Thank you again!

I will NEVER ever book through… I will NEVER ever book through Leavetown again..... I booked an aparthotel in Colmar for the Easter weekend. I got the confirmation, and serverel other emails (now your stay is soon coming up etc.) at different days, and I even asked questions that they answered. Then suddenly 2 days before the stay they canceled my booking in the afternoon (1,5 day before we were supposed to be there!) They had made a mistake and were sorry, but I can't use their excuses. I could use another similar place to stay, but they were not able to provide me with that. And they dident even offer to pay a bit og give a discount to another trip. Instead I had to start al over with the search 1,5 day before Easter where everything is booked everywhere. I am still speechless that this can happen, that they are allowed to do that without any consequences. I tried to give my warning review at Leavetown through Airbnb where I found the appartement, but Leavetown will only allow people who have a booking to write, and they just canceled mine, so I was not able to. Furthermore I have to wait 5 days to get my money back, even though I had to spent money (even more, since we are so close to Easter now) on a now booking.