We ended up having to cancel our… We ended up having to cancel our reservation. There was no hassle and no problem. They were pleasant and cooperative. I will most definitely use their service again.

Warning-avoid Leavetown at all costs Just a warning to friends who travel. I recently booked what looked like a nice place through a company called LEAVETOWN. Stay away from these people. We arrived at the property in Madison WI to cheer our son on in an Ironman event there. The elevator and phones were not working. Older people with various mobility issues dragging luggage up stairs. The provided hairdryer caught fire and when we reported were told “this happens a lot.” They cut the circuit breaker “to keep us safe”. The property looked nothing like the pictures (they told us pictures were just meant to be “representative” not the actual place.). Overall it was a sad little place with worn furniture and limited outlets. Sort of early 2000s left to go to seed. The “provided” breakfast was sad with cold eggs. We asked for a refund of one night of the four so we could get out of there as soon as the race was over. They said no, not possible. Again. Avoid LEAVETOWN for any travel plans.

Property was great Property was great. Clean and everything we needed for a fantastic stay. Would definitely recommend to others.

Banff Rocky Mountain Resort I stayed in a Leavetown in Banff with my boyfriend for two weeks, and we had a great experience there. The unit was in Banff Rocky Mountain Resort, which was just outside of town and a quick hop onto the highway to Lake Louise and other destinations nearby. We did experience a leak in our kitchen, but the hotel maintenance team fixed it within a day. The hotel itself had even more amenities than what we saw on Leavetown, like a squash and tennis courts, which was a positive surprise.

Great support during the pandemic. Excellent support with real people behind the scenes who helped us during the pandemic to reschedule our accommodation in Canada. Will use them again for future bookings.