Kopa Ghost Customer Support Kopa charges outrageous fees to their property owners compared to other platforms that provide similar services. They are quick to remove funds from your account but do not respond when refunds are to be made back into your account. There is no phone number to call for authentic customer support, so they simply do not respond to written emails. I do not recommend using this platform as a landlord.

Kelsey demoed and help set me up with a… Kelsey demoed and help set me up with a direct booking website. I could not be more than happy with my experience, the site looks amazing and it took me less than half an hour to completely setup. Price is reasonable and product is great!

Great properties and amazing people with fair fees Our company needed to rent a place for 3 months in Silicon Valley and I faced the daunting task to find a home in Mountain View suitable for 10 people and with a reasonable price. AirBnb and Vrbo were the obvious places to start the search, but after a few weeks of daily search and messaging dozens of landlords I was really pessimistic - we would probably be in San Jose rather than MV and paying extremely high fees. I consider the aforementioned platforms work great for really short term rentals (2 weeks max, maybe) but when your demand is measured is months, there ir nothing like Faros. We were able to find a lovely place with an extremely thoughtful landlord and fair price. The whole process was a breeze and Faro's team went above and beyond to help us having a great experience. I enthusiastically recommend Faros to everybody looking for a furnished home in monthly periods!

DONT USE KOPA Kopa is an awful company with no customer service. They are withholding this month’s rent saying that it’s “processing” with my bank but my bank has not received any payment. I have never received payments within the 4 business days as they claim online and it has now been 11 business days with me continuously contacting their customer service with no response. It seems that I am not the first or only person this is happening to or has happened to. Please do not use this company if you want to get paid my your tenants! They have very high service fees, too. Don’t use them!

I didn’t have a positive experience I didn’t have a positive experience. The host let me stay one month, when I requested another 2 months, I was declined. Well we didn’t start off on the right foot. That’s fine. When I moved out, and left the apt absolutely spotless, I thought I would get back my deposit immediately or worst case scenario 30 days later. No, the owner of the property, who I had to get his number from a neighbor. They don’t have this information readily available, was not quick to respond. When he finally did, he said it would be 60 days after move out. And that the funds would be automatically deposited. Well...It’s been past 60 days. I’ve reached out to the owner, he said he thought the funds were automatically deposited. Gave me a few contacts to reach out to. I did. On Friday. No response😢 This is $750 worth of deposit. Be aware who you rent from. Personally, I had a very bad experience. I really hope I get my deposit back😭