We stayed at 1215 E Arctic in Folly… We stayed at 1215 E Arctic in Folly this past week. The condition of the home was TERRIBLE. There were 3 separate leaks in the home (one poured into the living room during all of the 3 rainstorms). The house was dirty, towel racks broken and off the wall, toilet handle not attached, barely visible lighting in upstairs master, bulbs missing, dirty and stained walls, ceiling, dryer vent not hooked up, stuffing coming out of a broken sofa on top deck. This house has SO much potential but it was maintained so poorly. The rental agency sent a handyman who fixed one of the towel bars, but not the other. He said he'd be back to fix the dryer and never was. We fixed it ourselves. We spent a lot of our vacation cleaning up leaks, fixing things, etc. We would NEVER rent this place again, or from Charleston Coast due to the complete misrepresentation of this place (all 5* reviews on their site, which is wildly inaccurate).

The rental was filthy The rental was filthy. Many of the doors would not shut/latch properly. Overall was very disappointed with the condition and upkeep of the rental, would not go back, and would probably not use the company again, if this is the quality of their rental properties.

We where unable to get into our room… We where unable to get into our room early which was ok, we where staying inside Wild Dunes. We where not even allowed to go inside and go to the beach until our property was ready, which we have done ever year that we have rented thru a a different company. All rentals are Saturday-Saturday, somehow they gave away Friday night to the people arriving the following week! I also called for an hour late check do to a very bad storm happening at the time and it was down pouring, which they allowed but after we checked out they where texting us asking us to please check out and they where coming to the property to make sure we where gone! I guess I thought that was rude and they where not any better informed that we already checked out and they had the keys to the property! Probably will never rent thru them again!

My mother and I rented this home for… My mother and I rented this home for Spring Break. Although the home was beautiful, the cleanliness not so much. The day we checked in and went to go to bed that night, we discovered a raised brown stain (looked like feces) on the master bedroom sheets as well has hair all over pillow area of sheets. I did call the after hours # and they did suggest I look for spares in the closets, which I did find ones for the 2 other bedrooms but not the master. There was only a spread in master closet. She did offer to drive from 15 mins away but I decided to sleep in one of the twin beds because it was late and we had driven the whole day, until the following day. I did ask them to please replace all bedding on that bed the next day, but they only replaced the sheets and the put the spread that was on top of the feces looking sheets back on top of the clean sheets. Not one time did the rental office call to see if we needed anything or if everyone was taken care of. Their reply (Becca) was, we figured you would call us if something was not satisfactory. When I am paying $2400 for a 4 night stay, first of all I don't plan to see feces on the sheets and the head part of bed covered in hair......so at check out we brought this up again only to be told we would have to wait till the manager was back in the office and they would contact us......5 days have passed without so much of a call. They said they are very doubtful that what we saw on the sheets were feces and that there were plenty of sheets in unit for me to have put clean ones on myself. Finally, after reaching out again today, they are offering our cleaning fee back. I wanted to laugh, not only were they calling us a liar that what we seen on sheets was not feces.....regardless of what it was......I should not be changing stained sheets or waiting for someone to come and do, for a home that averaged to $600 a night with all fees. The customer service is laughable we found with Charleston Coasts Vacations/Dune Properties. We have rented several units from them over the years but after the unprofessionalism they showed this was out last!!! If you have never rented from them before they want you to strip the beds and put linens at the door when you check out as well as empty all garbage and take to road and run dishwasher.....what is the cleaning fee we paid at reservation for?.....the maids to leave the sheets on bed from the previous renter?.....never again. My profile pic is not feces according to Charleston Coast Vacations.

Most of staff very responsive. Overall just another rental company. Most of staff very responsive. One employee who was in charge of registration was armed with an attitude of arrogance and dismissal. Otherwise the staff was very helpful. Condo was okay and met average standards. Floors were not cleaned upon arrival but they did send housekeeping.