The unit was great for 2 families The unit was great for 2 families. Perfect location!! Beautiful place. Heat control was a challenge, upstairs extremely hot while downstairs was cool. The seating situation in the living room was not optimal, would’ve wanted a cozier larger sectional couch that everyone could sit on opposed to the small modern couch. Otherwise great condo.

I am writing as a property owner. I am writing as a property owner, not a renter. The start of the process seemed promising, great phone chats, great reviews from others, they checked off all boxes that we were looking for. From there it kind of went downhill. It took them almost 3 months to get our property listed for rental. During that communication, the owner blamed that on us having something unfinished that didn't impact renters anyways. Our new management company got our property listed in 72 hours. Cleaning was good to start, but it was also new construction. From there cleaning went down drastically. We started with all 5 star reviews on sites like Airbnb, but then our last three were all very low reviews. We looked at the property and saw that the showers were never cleaned, hair all over, kitchen appliances not put away or cleaned, linens had hair all over, food residue on pots and pans, coffee maker not emptied, etc. Three times in the first year we noted items that were damaged (ie: blinds pulled down, permanent marker on walls, etc) and they never noted those or said "they missed them". They never followed up. Last is lack of communication and follow up with guests and owner. Whenever we sent e-mails, txts, or calls, it took days and weeks for action to be taken. Guests commented that they never had clear communication from the company. The company was notified by us that the guests were not able to get into the keypad lock they installed. They were outside the cabin for over two hours with no answer from the management company. We were ashamed of our service for our renters while they talked to us over the ring door cam. The management company never change or fixed that lock for 8 weeks. We had multiple sets of renters that had issues before a repair took place. They will respond and make you believe that they are on top of issues, but they really are not. I think they took on too many properties with not enough staff. The ending that upset me and caused me to write this is when they removed the lock and thermostat they installed and put our original ones back in, they incorrectly installed the thermostat which blasted heat 24-7 for half a week in July till our alarm system was triggered and needed emergency HVAC repairs to be done. We had three reservations with them as well and they asked if we could keep those and we agreed. They then waited a month and moved/canceled those bookings which we could have rented out earlier. I have strong issues with trust and honesty with this company. At first they seemed like the best thing that happened to us, and it was a nightmare after that. Please be diligent in your research of hiring a property management company, it could cost you a lot, like it did us.

ONE STAR ONE STAR! We booked through them for the second time because our first time was enjoyable. We booked a property we were told had internet, which was detrimental for my husbands job and childrens school. We spent over 2k on this trip and when we arrived we found out the WIFI DID NOT WORK! AND EVEN WORSE WHEN I EMAILED THE COMPANY THAT RUNS THESE RENTALS THEIR RESPONSE" Reset it. We've never had problems before" SERIOUSLY!?! LIKE WE MADE THUS COMPLAINT UP! For 3 days we struggled trying to get internet, the 4th day the power went out TWICE due to the high winds and we couldn't handle it anymore because of work. They couldn't give us a timeline for how long the power would be out so we packed up and headed home 3 days early... when the property manager responded to our issues and how we couldnt take the power outtages and the no internet her response was " we don't issue refunds for power outtages or internet"... so we lost several hundred dollars because of their MISLEADING RENTAL LISTING... DONT SAY YOU HAVE INTERNET ACCESS WHEN YOU DO NOT! I'd rather spend our money on vacatoon rentals with better customer service... and to anyone renting a property DONT BOOK SUNDANC KID IF YOU NEED INTERNET... it won't happen! And if youre power goes out, no matter how long... you're screwed, you're money is gone, no refunds! Horrible...

Stay clear of family time vacation… Stay clear of family time vacation rentals. When we arrived at 3 bears cabin on Thursday we unpacked all of a groceries for the weekend into the fridge. A few hours later opened up the fridge and it was completely warm. Messaged the number we had and let them know by then it was around 9:30 at night. The next morning Friday the fridge was starting to cool down some but still warm and of course all of the food was ruined. Tried to get a hold of them again and messaged the owner of the cabin. A few hours later get a text back from a lady name Lisa asking what was going on. I explained that the fridge was not working correctly and that the food was ruined. She then says that most of the fridges at there propertys take 24 hours to cool down.Having stayed at many airbnbs I've never had a problem with the fridge not being cold. Not sure why they would not let people know that they will not have a fridge the first 24 hours.I tell her we would like something done about this as now we have wasted money on groceries and had to go find food to eat (mind you this is well into the next day ) she says she will get a new fridge delivered. Not sure how that would help us at this point as the food is already ruined and it takes 24 hours for a new fridge to cool down. At 6 pm she says that the owner will send someone too look at the fridge sometime. I let her know at this point we need to be reimbursed for the food that was ruined or something needs to be done and she says we will figure something out . At 7 am Saturday morning the owners send a friend to look at the fridge while we are all asleep as we are on vacation. I let him in he opens the fridge says it feels cold now and leaves. I have tried calling Lisa repeatedly and text her and she does not answer or reply. It was a very frustrating experience and we will definitely will never be using them again.

Horrible customer service dumpy properties Horrible customer service . Should have refunded our money for misrepresenting the property we rented . But they never even called to ask issue or anything