Dirty unit, unresponsive management Rental itself was a great location and very nice. Communication with Family Time Vacation Rentals was awful. Had to ask for check-in info multiple times in the days before the trip before they sent it. Arrived to a dirty unit, had not been cleaned between guests (dirty bathroom, overflowing trash, sticky counters, dirty sheets, wet towels on bed). Manager was unresponsive with getting housekeeping there. Took hours longer than expected. Was unresponsive to future phone calls.

The unit was great for 2 families The unit was great for 2 families. Perfect location!! Beautiful place. Heat control was a challenge, upstairs extremely hot while downstairs was cool. The seating situation in the living room was not optimal, would’ve wanted a cozier larger sectional couch that everyone could sit on opposed to the small modern couch. Otherwise great condo.

This was the most disgusting place I… This was the most disgusting place I have ever rented. We booked this for 4 days to celebrate New Years Eve at a cost just over $600 per night with all fees. We arrived at 5pm as checking was not until 4pm. The place was never cleaned, and the bathroom had hairs in the shower and toenail clippings on the floor. We asked them to clean, and they came over after we checked in and cleaned the bathrooms, they then stated they would be back in 30 minutes to clean the bedrooms and put on fresh linens, but they never showed up again. We had 6 people sleeping in the living room since we coudl not use the bedrooms. The next day we complained again, and they stated it would be cleaned. One day two we finished our day of skiing and arrived back at the condo at 5pm and still nothing was cleaned. So, we complained again and they finally showed up at 6pm while we were making dinner to clean the bedrooms. I asked Family Time for a discount of at least one night which was $600 since we could not use either bedroom the first night and all they offered was the cleaning fee discount of $130.

The rental company did not send… The rental company did not send information for the rental when they said they would. Upon arrival, the unit was not clean and no one responded to the email. Someone eventually responded to the text that the fireplace wasn’t working but instead of offering a solution they told me to turn up the heat. I originally booked the location thru airbnb but they sold the unit to family time right before my reservation. I would not use them again.

ONE STAR ONE STAR! We booked through them for the second time because our first time was enjoyable. We booked a property we were told had internet, which was detrimental for my husbands job and childrens school. We spent over 2k on this trip and when we arrived we found out the WIFI DID NOT WORK! AND EVEN WORSE WHEN I EMAILED THE COMPANY THAT RUNS THESE RENTALS THEIR RESPONSE" Reset it. We've never had problems before" SERIOUSLY!?! LIKE WE MADE THUS COMPLAINT UP! For 3 days we struggled trying to get internet, the 4th day the power went out TWICE due to the high winds and we couldn't handle it anymore because of work. They couldn't give us a timeline for how long the power would be out so we packed up and headed home 3 days early... when the property manager responded to our issues and how we couldnt take the power outtages and the no internet her response was " we don't issue refunds for power outtages or internet"... so we lost several hundred dollars because of their MISLEADING RENTAL LISTING... DONT SAY YOU HAVE INTERNET ACCESS WHEN YOU DO NOT! I'd rather spend our money on vacatoon rentals with better customer service... and to anyone renting a property DONT BOOK SUNDANC KID IF YOU NEED INTERNET... it won't happen! And if youre power goes out, no matter how long... you're screwed, you're money is gone, no refunds! Horrible...