Remember When cabin Remember When cabin. Cabin to sleep10-12 people. Not enough towels and bedding provided. Had to call twice for them. Took hours to be delivered. Kitchen nozzle broken. Shower knob broken. Coffee pot leaked all over counter. Took hours to get a new one. Driving simulators broken all week, no reimbursement. Hot tub jets broken. Will never go back to this company!!!

We rented the legacy mansion from… We rented the legacy mansion from 9/14-9/17 to celebrates our dad's birthday. We chose this cabin because of the listed amenities. Apon arrival we realized NONE of the hot tubs worked, and the TVs in the bedrooms did not work as well. We contacted the listed number to report problems, in hopes that they would be resolved prior to the end of our stay. They were not. The maintance man arrived only to inform us that the owners of the cabin were aware of not working listed amenities and the TVs were just demos. To top it all off, it started to rain during our stay and we had to rearrange sleeping arrangements. This was the most awful vacation experience. IF you are looking to stay At the Cabins of Smocky Moutains Gaitlinburg Falls. Please reconsider. The customer service is awful and they listed amenities that they know are not working and not to mention the leaking roof. So if you want to stay where there is no TV, the air hockey table was broken, Broken hot tubs, a leaking roof and beyond sub poor custer service, this is your spot!!!!

We stayed in H2Oasis We stayed in H2Oasis. The cabin was nothing like pictured. I don’t know we’re to begin. Sliding door handle broken. Pool outside door not functioning. Dirty pool, bugs floating in an indoor pool. Hot tub disgusting. No chemicals available for pool or hot tub. Zero water pressure in the shower. 8 towels for a cabin that sleeps 10. No pool towels. Queen bed upstairs literally had a crater in the middle. 3/5 video games worked. No fire pit. Grass knee high. Broken outdoor furniture. Dirty dishes in the cabinet, lipstick on a glass. No hand towels or dish rags in the kitchen. No hangers in the so called closet. Maintenance came day one to check the pool. Placed a hose to fill it, asked us to remove the hose after it filled.

I am woefully disappointed and have not… I am woefully disappointed and have not even checked into the cabin. My cabin was fully paid for with all associated agreements signed and completed. It is 30 minutes after my scheduled check-in time and the reservation company will still not release the address for me to arrange a grocery pickup. I did not request check in code and I am several states away and not even to the airport yet. This is not a security issue. This is poor policy which I challenged and challenged and still find absurd. You will soon find your company out of business Venture Resorts if you cannot move into the 20th century and your supervisors are belligerent.

Never Again. Upon arrival, the air conditioning was broken and the backyard was completely polluted with trash including cans, Solo cups, plates, and other garbage. The house was not clean. There were Doritos on the floor and steps. The surfaces were thick with dust and many windows had thick cobwebs in the INSIDE. The surround-sound in the media room did not work and there was a large leak in the ceiling on the first floor from the second floor bathroom. We had to keep a trashcan on the dining room table to catch the water. The Wifi went in and out and was mostly unusable. The only positive feedback we can give is that guest services was pleasant and responsive whenever we called about the problems we were experiencing. I would never stay here again or recommend it.