Appalling customer service from Blue Pacific! Appalling customer service from Blue Pacific Vacation Rentals! Upon arriving we noticed the unit was missing several items that had been supplied our previous 3 stays. (A few extra rolls of toilet paper, Kleenex, ample towels and washcloths etc.) We requested these from Blue Pacific. We were shocked by their response. We were informed that their staff photographs everything after stocking a unit for the next guests and had “verified” that the unit was fully stocked. Seriously? We just paid this woman $2,492.68 and she has the gall to question our integrity over a few rolls of toilet paper? We calmly informed her that we had looked in every possible location and the items simply were not there. While we were out of the condo her staff brought the missing items. (They still did not bring the Kleenex…) Rather than admit their omission and apologize, Blue Pacific had the audacity to send this follow-up text; “Our staff member was able to come by and verified supplies in the bathrooms. The additional towels, handtowels, and washcloths were in the bathroom cupboard/drawer and double checked. She was also able to verify both restrooms were supplied with 2 additional rolls of toilet paper under each sink as per the standard starter items for all units and verified each bathroom had kleenex on the counter.” Does this woman think we are blind? My husband and I don’t get upset easily, but this really struck a nerve. To treat a customer this way, especially over so small an issue, is the epidemy of poor customer service. (I would expect more from a Motel 6!) This, along with their dismal rating with the Better Business Bureau is ample reason to stay far away from this company.

Repairs and Cleaning The house was well stocked. The air hockey table game was not working and the ping pong paddles and table surface were in extremely poor condition. The bathtub faucet was not working along with towel hook next to the master shower. The stove top was in need of cleaning. Our communications with Blue Pacific was good.

Blue Pacific-Nice Properties/Poor Customer Service My family and I have rented from Blue Pacific for over 15 years. The reason we continued to rent thru them was a result of the properties they offered. The customer service level was average at best and often felt like we were bothering them whenever we had a question or request. Covid-19 brought our dissatisfaction to a different level. Their unwillingness to be flexible from their boiler plate T's and C's was frustrating and disappointing. This is a once in 100 years pandemic, and you would think just like most rental agencies and businesses, Blue Pacific would adjust their policies. Not the case. We followed the guidelines of the CDC and the mandate issued by the Governor of Oregon to determine whether or not we would take a family vacation. Blue Pacific would always revert back to the T's and C's of the contract, and even took the liberty to interpret the Governor's mandate saying this mandate didn't apply to vacation rentals. I had to laugh. Evidently, Blue Pacific must have an employee with a legal background:) Even though our party included 4 different families from multiple states numbering 14 in all-exactly the situation the CDC and the Governor mandate were targeting. Some of these family members with pre-existing medical conditions. My advice is to avoid Blue Pacific. Excellent properties to rent, sub par customer service. Nice to do business with a company you want to do business with rather than you have to do business with.

STOP-TURN AROUND-AND FIND A DIFFERENT… STOP-TURN AROUND-AND FIND A DIFFERENT COMPANY TO RENT FROM!!!! Blue Pacific is a greedy company that has taken advantage of several different families during the Covid-19 crisis. They lined their pockets with our rental funds after we had to cancel due to some high-risk family members. We paid over $10k for a week in Sunriver, Oregon in a large Blue Pacific owned home. We had hoped to simply move our reservation to 2021, but they refused and gave us 3 days to choose from other bad options that only benefited them. Keep in mind, this was several months prior to our booked week in Sunriver, Oregon. In the end we had no choice but to settle for a 50% refund meaning Blue Pacific kept the other $5k. To make things worse, they did rent the house out that same week. Any decent company would have come clean and said, "Hey, we are whole so here's your refund. We'd love to have you back next year." How hard is that? That is exactly what every other property rental company did in SR. We checked. We have rented from Blue Pacific several times over the years and even encouraged others we know to consider their homes. That will never happen again, and we will share our negative experience with as many people as possible. Our large family has been visiting Sunriver every summer for over 30 years. This company has used this crisis to take advantage of us and others. Shame on you! You owe our family $5,000 that we will never see. As they say, one bad review is worth 5 good ones. Well, get ready for some bad reviews. You've more than earned them!

Blue Pacific was fine to work with and… Blue Pacific was fine to work with and have no complaints. However, knowing how exceptionally clean they required the unit to be left upon our departure, we were a bit disappointed about the few things WE desired to clean, (and did) as we also are very fussy about the cleanliness in our lives. I did take pictures of the cobwebs holding dead spiders and little other critters along with pictures of my adult daughter scrubbing the stove burners and also the pullout area in front of the kitchen sink that holds small items. And, we were a bit grossed out at the closet door runner areas, all dirty and rusted. A home like that should not appear that way for anyone's sake, especially when we do pay good money for our stay. Other than that, the experience quite pleasant for all 6 of us senior citizens.