Still Waiting for Resolution..... :( Still haven't gotten this issue with Blue Pacific resolved. They won't answer phone calls or email calls if there are issues. If you have a credit card for a deposit they will answer the phone. They owe me and my family $10,619 and have had my money for over a year.

Appalling customer service from Blue Pacific! Appalling customer service from Blue Pacific Vacation Rentals! Upon arriving we noticed the unit was missing several items that had been supplied our previous 3 stays. (A few extra rolls of toilet paper, Kleenex, ample towels and washcloths etc.) We requested these from Blue Pacific. We were shocked by their response. We were informed that their staff photographs everything after stocking a unit for the next guests and had “verified” that the unit was fully stocked. Seriously? We just paid this woman $2,492.68 and she has the gall to question our integrity over a few rolls of toilet paper? We calmly informed her that we had looked in every possible location and the items simply were not there. While we were out of the condo her staff brought the missing items. (They still did not bring the Kleenex…) Rather than admit their omission and apologize, Blue Pacific had the audacity to send this follow-up text; “Our staff member was able to come by and verified supplies in the bathrooms. The additional towels, handtowels, and washcloths were in the bathroom cupboard/drawer and double checked. She was also able to verify both restrooms were supplied with 2 additional rolls of toilet paper under each sink as per the standard starter items for all units and verified each bathroom had kleenex on the counter.” Does this woman think we are blind? My husband and I don’t get upset easily, but this really struck a nerve. To treat a customer this way, especially over so small an issue, is the epidemy of poor customer service. (I would expect more from a Motel 6!) This, along with their dismal rating with the Better Business Bureau is ample reason to stay far away from this company.

The experience was just ok, not great The unit was nice, but there was a large stain on the carpet and we could not get the hot tub Jets off. Nobody answered at either phone number that we were given

Do NOT rent from Blue Pacific-we were… Do NOT rent from Blue Pacific-we were 20 year customers, but the poor customer service and poor business practices July 2022 have ensured we will NEVER do business with them again. We were provided with 2 rolls of toilet paper/1roll of paper towels and 3 garbage bags for 5 people in a 3 bedroom rental (Reflections of the Sea at the Village at North Pointe in Depoe Bay) for 6 nights. When we requested more garbage bags to comply with their check out policy, we were told that we should buy them-seriously? They also change prices at a whim and gauge people when they can get away with it. We will use a different company next and plan on filing a BBB complaint.

Blue Pacific says COVID does not apply?!? As you can see from the numerous reviews since COVID, this company has taken advantage of its customers - many of them being long-time customers such as ourselves (13 rentals!). We also had to cancel due to having multiple families coming from various parts of the country; many with underlying health conditions. It was one of the most painful transactions we've ever dealt with. We weren't even asking for a refund - we asked if we could apply our payment to the home the following year. Not "per the contract". COVID didn't exist when the contract was agreed upon! Rude, would not return calls, would not abide by the guidelines set forth by Oregon's governor. Our own family made the decision to vacation in Sunriver alone, without the rest of our family. We called a few other property management companies, along with VRBO - they ALL had very lenient cancellation policies during this pandemic. Ended up using "Village Properties at Sunriver" - very gracious and helpful with our many calls. Also, we found after renting from a different company, the "clean up" mandated by Blue Pacific is ridiculous! This was the first year, the only thing we needed to do was take out the trash and start the dishwasher - done. Not the case with Blue Pacific. The housekeeping fee BP charges would indicate a spotless home upon arrival - it's "surface" clean but never feels real clean. Blue Pacific is not local and not nice. Avoid, avoid, avoid, and be kind and support the many other local businesses in Sunriver!