Blue Pacific says COVID does not apply?!? As you can see from the numerous reviews since COVID, this company has taken advantage of its customers - many of them being long-time customers such as ourselves (13 rentals!). We also had to cancel due to having multiple families coming from various parts of the country; many with underlying health conditions. It was one of the most painful transactions we've ever dealt with. We weren't even asking for a refund - we asked if we could apply our payment to the home the following year. Not "per the contract". COVID didn't exist when the contract was agreed upon! Rude, would not return calls, would not abide by the guidelines set forth by Oregon's governor. Our own family made the decision to vacation in Sunriver alone, without the rest of our family. We called a few other property management companies, along with VRBO - they ALL had very lenient cancellation policies during this pandemic. Ended up using "Village Properties at Sunriver" - very gracious and helpful with our many calls. Also, we found after renting from a different company, the "clean up" mandated by Blue Pacific is ridiculous! This was the first year, the only thing we needed to do was take out the trash and start the dishwasher - done. Not the case with Blue Pacific. The housekeeping fee BP charges would indicate a spotless home upon arrival - it's "surface" clean but never feels real clean. Blue Pacific is not local and not nice. Avoid, avoid, avoid, and be kind and support the many other local businesses in Sunriver!

Still Waiting for Resolution..... :( Still haven't gotten this issue with Blue Pacific resolved. They won't answer phone calls or email calls if there are issues. If you have a credit card for a deposit they will answer the phone. They owe me and my family $10,619 and have had my money for over a year.

Blue Pacific was fine to work with and… Blue Pacific was fine to work with and have no complaints. However, knowing how exceptionally clean they required the unit to be left upon our departure, we were a bit disappointed about the few things WE desired to clean, (and did) as we also are very fussy about the cleanliness in our lives. I did take pictures of the cobwebs holding dead spiders and little other critters along with pictures of my adult daughter scrubbing the stove burners and also the pullout area in front of the kitchen sink that holds small items. And, we were a bit grossed out at the closet door runner areas, all dirty and rusted. A home like that should not appear that way for anyone's sake, especially when we do pay good money for our stay. Other than that, the experience quite pleasant for all 6 of us senior citizens.

Don’t rent property managed by Blue… Don’t rent property managed by Blue Pacific Vacation Rental. Horrible customer service! We’ve rented a Depoe Bay property four out of the last five years. (The Lighthouse) Never needed the management company until this trip. The unit was short several items such as TP, Kleenex, hand towels etc. We politely informed Blue Pacific. We received a very rude response stating that all items were stocked in the unit and insinuating that we must be either stupid, lying or both. Eventually the staff came with the missing items, but what a huge hassle! And no apology! We will never rent another property managed by this company. They have earned their ratings. 1.5 star Yelp and 1 star Better Business Bureau.

We have had nothing but great… We have had nothing but great experiences at all the Blue Pacific Properties. They deliver what they say and are responsive to any questions. Keep up the good work