The experience was just ok, not great The unit was nice, but there was a large stain on the carpet and we could not get the hot tub Jets off. Nobody answered at either phone number that we were given

Considering we stayed a year ago... Considering we stayed a year ago, left early due to the lack of cleanliness of the condo and called and complained about it and the customer service person I spoke to didn’t seem to care or even try and make it right, and are just now being asked to rate our stay I’ve decided to give a 1 Star because the experience was so disappointing. We have been staying at these condos for years and we’re treated so poorly and because of this we have decided to stay elsewhere for the 1st time. This is unfortunate as we had always had such a great time here.

Superior Rentals! Blue Pacific Vacation Rentals has been our go-to for quality condominiums on the Oregon coast for many years. They provide accurate, fast and helpful information and their website is easy to use. Their properties are always as described and photographed so you won't have any surprises. If there are any problems, they are quick to resolve them. The prices may be a little higher than some rentals, but you get what you pay for!!

Do NOT rent from Blue Pacific-we were… Do NOT rent from Blue Pacific-we were 20 year customers, but the poor customer service and poor business practices July 2022 have ensured we will NEVER do business with them again. We were provided with 2 rolls of toilet paper/1roll of paper towels and 3 garbage bags for 5 people in a 3 bedroom rental (Reflections of the Sea at the Village at North Pointe in Depoe Bay) for 6 nights. When we requested more garbage bags to comply with their check out policy, we were told that we should buy them-seriously? They also change prices at a whim and gauge people when they can get away with it. We will use a different company next and plan on filing a BBB complaint.

Blue Pacific-Nice Properties/Poor Customer Service My family and I have rented from Blue Pacific for over 15 years. The reason we continued to rent thru them was a result of the properties they offered. The customer service level was average at best and often felt like we were bothering them whenever we had a question or request. Covid-19 brought our dissatisfaction to a different level. Their unwillingness to be flexible from their boiler plate T's and C's was frustrating and disappointing. This is a once in 100 years pandemic, and you would think just like most rental agencies and businesses, Blue Pacific would adjust their policies. Not the case. We followed the guidelines of the CDC and the mandate issued by the Governor of Oregon to determine whether or not we would take a family vacation. Blue Pacific would always revert back to the T's and C's of the contract, and even took the liberty to interpret the Governor's mandate saying this mandate didn't apply to vacation rentals. I had to laugh. Evidently, Blue Pacific must have an employee with a legal background:) Even though our party included 4 different families from multiple states numbering 14 in all-exactly the situation the CDC and the Governor mandate were targeting. Some of these family members with pre-existing medical conditions. My advice is to avoid Blue Pacific. Excellent properties to rent, sub par customer service. Nice to do business with a company you want to do business with rather than you have to do business with.