Blue Pacific made unlawful charges to… WHY do you think they don't have a Facebook page or other social media? They do not want the real reviews to be out there. Blue Pacific made unlawful charges to my credit card twice. One stating that I had not taken the trash out and that it took longer to clean - I contested this charge and because I contested this charge, they charged me again $125. They harassed me via phone and text messages for me to pay the additional $125.

Blue Pacific-Nice Properties/Poor Customer Service My family and I have rented from Blue Pacific for over 15 years. The reason we continued to rent thru them was a result of the properties they offered. The customer service level was average at best and often felt like we were bothering them whenever we had a question or request. Covid-19 brought our dissatisfaction to a different level. Their unwillingness to be flexible from their boiler plate T's and C's was frustrating and disappointing. This is a once in 100 years pandemic, and you would think just like most rental agencies and businesses, Blue Pacific would adjust their policies. Not the case. We followed the guidelines of the CDC and the mandate issued by the Governor of Oregon to determine whether or not we would take a family vacation. Blue Pacific would always revert back to the T's and C's of the contract, and even took the liberty to interpret the Governor's mandate saying this mandate didn't apply to vacation rentals. I had to laugh. Evidently, Blue Pacific must have an employee with a legal background:) Even though our party included 4 different families from multiple states numbering 14 in all-exactly the situation the CDC and the Governor mandate were targeting. Some of these family members with pre-existing medical conditions. My advice is to avoid Blue Pacific. Excellent properties to rent, sub par customer service. Nice to do business with a company you want to do business with rather than you have to do business with.

Please Reconsider Laundry Requirement at checkout. We have really enjoyed our stays at the the Blu Pacific Resorts. My only concern, is the requirement to do the laundry before leaving on check out. Not only does it seem it should be covered in the “cleaning fee” for every registration, but because of the this requirement our towels smelled and I had to rewash them before using them at arrival. Please reconsider this rule, Blu Pacific Reaorts. Thank you.

Don’t rent property managed by Blue… Don’t rent property managed by Blue Pacific Vacation Rental. Horrible customer service! We’ve rented a Depoe Bay property four out of the last five years. (The Lighthouse) Never needed the management company until this trip. The unit was short several items such as TP, Kleenex, hand towels etc. We politely informed Blue Pacific. We received a very rude response stating that all items were stocked in the unit and insinuating that we must be either stupid, lying or both. Eventually the staff came with the missing items, but what a huge hassle! And no apology! We will never rent another property managed by this company. They have earned their ratings. 1.5 star Yelp and 1 star Better Business Bureau.

Needs some updating. Some units are starting to look their age. Small problems such as loose toilet seat, missing light bulbs etc. Nothing major. Will probably keep coming back as I love the location and the views from the balconies.