Appalling customer service Appalling customer service. I have been trying to contact RCI South Africa from the UK for several weeks to book my expiring replacement holiday which was insured. Phone calls are cut off before you reach a person to speak to and emails to several different email addresses are unanswered, aside from a request for feedback on the experience. They don’t deserve any stars.

Frustrated RCI Member We own a week through RCI and are Platinum Members. We have always been able to transfer our timeshare week and always enjoy our vacations. However, in the last 2 years, everywhere we stay Wyndham is trying to buy our RCI week from us. We have also found that there are very little weeks available through RCI. Anyone experiencing this? Makes for a very frustrated RCI customer.

I would like to give them 0 stars I would like to give them 0 stars. I have tried on three separate occasions to book a trip to visit my son using my RCI points and (even with flexible dates) they always tell me there is nothing available. When I called today they offered to book me a hotel in Florida using all 36,500 of my points PLUS paying $1,299 PLUS resort fees. No thank you. I can book an Air BnB or a hotel on booking.com so much easier and cheaper. Their website is also terrible. Not at all user friendly, very difficult to search & when I finally find something I get a message that there are “technical difficulties” and I should “try again later.” I just hope others read this before they make the terrible decision I did to purchase with Wyndham / RCI.

Rude customer service received from… Rude customer service received from RCI. Phoned today and spoke to a lady, to explain I hadn't received an email her colleague was due to send me the day before, the response was we will send it again. While this is what I needed, an acknowledgement or a sorry for not sending it when they said they would, would have been nice. Even when I pointed out an apology would be nice, still nothing other than a raised voice and a re stating that they would send it out again. The other companies involved in helping with my insurance claim due to a family bereavement, have been much more understanding and helpful.

I wish I can give them zero or negative… I wish I can give them zero or negative star, if possible. I have been a member for almost 2 years now, and when I want to use points I still have to pay $200plus out of pocket. I pay monthly $164 and I dont have any benefits from it. When I asked them to cancel my membership, they said they can’t. Basically, I pay $164 for nothing. They are happy st**ling.