I wish I can give them zero or negative… I wish I can give them zero or negative star, if possible. I have been a member for almost 2 years now, and when I want to use points I still have to pay $200plus out of pocket. I pay monthly $164 and I dont have any benefits from it. When I asked them to cancel my membership, they said they can’t. Basically, I pay $164 for nothing. They are happy st**ling.

Appalling customer service Appalling customer service. I have been trying to contact RCI South Africa from the UK for several weeks to book my expiring replacement holiday which was insured. Phone calls are cut off before you reach a person to speak to and emails to several different email addresses are unanswered, aside from a request for feedback on the experience. They don’t deserve any stars.

DO NOT WASTE YOUR MONEY There should be a zero star option! DO NOT BUY INTO THIS BUNCH OF COWBOYS. YOU HAVE BEEN WARNED!! We've been RCI points owners for years, as time has went by it has become harder and harder to get anywhere. Clearly they have oversold the timeshares. I've only managed to get one booking in over 6 years. I travel at least twice a year. Since covid, we've been unable to book anywhere in Europe. They really should be taken to court on the Trades descriptions act, as what they are selling is Not Fit for Purpose and in reality, completely illegal. They cannot come up with the goods while we have to pay hundreds of pounds each year for maintenance and membership fees, yet no accommodation. Wish I'd never bought in and there's no way out without losing a massive initial investment. Avoid at all costs.. Add on... Happy to take our money though, even though we can't book anything. Charging us extra to keep our points, that we couldn't use in the 1st place. RCI are 100% responsible for the overselling. In your own words, over 3 million members but only 40,000 resorts. Those figures just don't work out if everyone wants to take a holiday once a year. It's more like a lottery than a holiday.. Sick to death of the gaslighting that comes from this company!! Do you not think I've tried calling you to book, yet nothing. I do not have the ability to book 18months in advance, due to my husband working off shore. Jeezo, I could be dead in 18 months. When I want a holiday, I want to book 3 months in advance, MAX! It used to work like that, no longer after covid. Only availability, anywhere in the world are the stupid, rip-off "all inclusives" that want £300-500 per day, per person. What's the point of having rci if I have to pay £600 per night. I wouldn't spend £600 a month on food and drink for myself and my husband, I'm defo not spending it on one night at a hotel.. Absolute rip off, hopefully someone takes you to court soon! Kind regards A seriously disgruntled customer

Frustrated RCI Member We own a week through RCI and are Platinum Members. We have always been able to transfer our timeshare week and always enjoy our vacations. However, in the last 2 years, everywhere we stay Wyndham is trying to buy our RCI week from us. We have also found that there are very little weeks available through RCI. Anyone experiencing this? Makes for a very frustrated RCI customer.

The absolute worse The absolute worse. Had our checkout date wrong. Removed all our stuff from the room. Stole all our stuff. Long story short, resort admitted belongings were stolen and wrote us a check for the theft. Vacation Village Orlando. Another stay had our checkout date three days earlier than on reservation online. Had to call and verify confirmation or they were going to remove our stuff. Not to mention our room had cockroaches. This company is fraud. Living in a third would country environment with RCI. Disappointment.