angela andrews
GBVery frustrating website I have spent… Very frustrating website I have spent literally hours just trying to look at availability only to keep having to sign in at every step. Each time you press something you like it asks you to sign in again totally p***** with it so very annoying that I just gove up 🤷♀️🙄
Robyn Bruggeman
GBAppalling customer service Appalling customer service. I have been trying to contact RCI South Africa from the UK for several weeks to book my expiring replacement holiday which was insured. Phone calls are cut off before you reach a person to speak to and emails to several different email addresses are unanswered, aside from a request for feedback on the experience. They don’t deserve any stars.
Christopher Faldmo
GBRCI is a sham I paid to be a part of unlimited vacation clubs and as part of the deal I received 40 weeks to exchange through RCI. It gave me 18 trading power per week. I have been searching for hours to find a half decent exchange through RCI and all it will give me access to is the run down, old, low rating bookings. It is a sham and feel very taken by what I was told would be available to what is actually available.
Anne Sewell
CAJust found out the booking fee is now $420 Canadian!!… Just found out the RCI booking fee is now $420 Canadian This is SCANDALOUS!! And it is non-refundable after 24 hours. Another $129 to protect your points but not your money!! The last time I found a place to book (which can be very difficult) the cost was approx $320 and there was an insurance option which I believe was $180 (also expensive). People are trying to get out of their timeshares because of the unreasonably high costs but you can't even give them away these days...
Nic
MXHorrible resorts with less than quality service, food, staff, not enough room to list the horrible experience in Cabo San Jose, Mexico. From the pick-up at the airport to the watered down food, drinks (didn’t even know you could water down guacamole and nacho cheese but they found a way) to the less than concierge assistance, RCI resorts are like staying in a third world country. Could not wait to leave and actually left a day early. Do not recommend at all. Main customers appear to be locals and the older folks that were taken advantage of.