Rude customer service received from… Rude customer service received from RCI. Phoned today and spoke to a lady, to explain I hadn't received an email her colleague was due to send me the day before, the response was we will send it again. While this is what I needed, an acknowledgement or a sorry for not sending it when they said they would, would have been nice. Even when I pointed out an apology would be nice, still nothing other than a raised voice and a re stating that they would send it out again. The other companies involved in helping with my insurance claim due to a family bereavement, have been much more understanding and helpful.

I have been a member since 1984. I have been a member since 1984. It was wonderful. Many choices and I traded all over the world. NOW it is a joke!. Few resorts available, vacation plus is about the same cost as if I booked it directly with the hotel. I believe soon everyone will pull out and find an alternative unless RCI can improve their inventory. I do like the point system, but with nothing available other than off season resorts or added cost for vac plus, I don't think they will survive.

Unbelievable Unbelievable! We have been Wyndham owners since 1997, and have traveled the world staying in beautiful resorts using RCI exchange. The exchange cost over the years has of course risen from under $100 to $299. HOWEVER, with the new Exchange Plus program, in addition to paying with our week's worth of points, they wanted to charge a WHOPPING $1500 for only 5 nights in a hotel room at Moody Gardens in Galveston! I noticed that so many resorts that were always available for simple exchange are suddenly EXCHANGE PLUS. In our many years of timeshare ownership, we have seen constant "Updates" and renaming of levels, which in other words, means "new ways to screw the owners!"

RCI are a very poor service delivery… RCI are a very poor service delivery company. They do not assess the resorts they subject their members to. A waste of money. Currently using Sterling Ooty- Fern Hill and I think I’m in the domestic quarters. It’s atrocious, to the point I’m cutting short a 7 day stay to 3 days. RCI can keep the profits.

Horrible resorts with less than quality service, food, staff, not enough room to list the horrible experience in Cabo San Jose, Mexico. From the pick-up at the airport to the watered down food, drinks (didn’t even know you could water down guacamole and nacho cheese but they found a way) to the less than concierge assistance, RCI resorts are like staying in a third world country. Could not wait to leave and actually left a day early. Do not recommend at all. Main customers appear to be locals and the older folks that were taken advantage of.