Not even worth the 1 star it made me… Not even worth the 1 star it made me click! This is by far the worst management I’ve ever experienced! We rented a cabin, paid over $2,000 up front & half of our family is now sick with covid & they said they didn’t offer any thing based on covid. EXCUSE ME- we are in a whole new world now days & it isn’t just something you can predict! They didn’t offer to refund any monies or partial / or a credit for another time / stay. We would have gladly accept another offer to stay, a credit or even half back. But they literally just cancelled out reservation!

BEDBUGS BEWARE AT BIG TIMBER CABIN BEDBUGS BEWARE AT BIG TIMBER CABIN. Husband spoke to josh who seemed profesional said we would get a call back a week passed so we had to call back only to be told nothing could be done we weren't expecting a full refund just the night we didn't stay. They said they found nothing when clear picture proves we found bugs. Blood stain on old pull out sofa bed. Nails sticking out on top step leading to basement,stained pillow cases,a bed supported by plastic understorage tote, old beds,outdated electric stove that one takes forever to get hot. needs a lot of work. steps leading to door dangerous.

Our family rented the Keaton's Firefly… Our family rented the Keaton's Firefly Meadow cabin. We were so excited when looking at the photos and looking forward to our weeks vacation Unfortunately, the pictures are a lot better than the reality. The place is run down. The place was not clean. We had to wash dishes that were in the cabinets supposedly clean. Doors on the kitchen cabinets were ready to fall off. In the bedroom, one of our towels had a crusty stain or had not been washed. There was mold on the bathroom floor. Inside the bathroom cabinet there was drier toothpaste or shaving cream. My nephew found a used bloody bandage stuck to the underside of his blanket. I could go on and on. Do yourself a favor and find a reputable company to rent from.

They left us stranded in 19 degree weather They left us stranded! After driving 8 hours and arriving at check in time we were told our cabin was “unavailable”. Speaking to Josh I asked what were we supposed to do. He responded not his problem. He was rude, belligerent and offered no options for us. It was 19degrees outside we had our small dogs and no place to stay for our week long vacation. Day after Christmas nothing available. After more than two hours we found a hotel an hour from Pigeon Forge. I have never experienced such rudeness and lack of customer care. If the owners of the cabin (assuming there really was a cabin) knew how they treated guests they would move their business! Don’t trust these people! They take your money early in the process and leave you stranded with no accommodations.

Five little bears cabin in gatlinburg… Five little bears cabin in gatlinburg tennessee. Awful experience. Cabin need renovations interior and exterior. Furniture outdated, stained and dirty. TV cable didn't work. Bed comforters stained. Bathroom rugs stained,gray-black. 2 games in game room and they were outdated.. This was my first and last cabin rental. Definitely not worth all the money I paid.