I would never ever again book a cabin … I would never ever again book a cabin with them! Last year we booked a cabin with them. They sold the cabin with the intention of placing is in another cabin. Fortunately our relatives got there a day early, went to the address of the cabin we rented and met the new owners eating breakfast! They told us the house was sold a year ago!!! Well we confronted colonial properties and they called the police on us to be removed from their office! The police suggested we file a report and it would be filed with BBB. Which we did. But you are taking a risk with your money and your accommodations when you book with them. There are plenty of other very nice legitimate renal companies in the area. I suggest using one of them!!

DON'T DO IT! PLEASE FOLKS- Do yourself a favor and look at recent reviews on here as well as BBB. Manager Josh thinks he is the bomb diggity and its apparent in everyone else's claims. Poor management. Mouse feces throughout the kitchen (drawers, cabinets, everywhere) and on two of the beds. Linens were not properly cleaned (stains on comforter and shams). Smoke detectors not working properly. Sofa sleeper broken and unable to use. ZERO attempts to make this right. No housekeeper, no partial refund, no apology.

Dont stay with these people...their… Dont stay with these people...their cabins are disgusting, dirty, the sewage is backing up, nothing has been swept, cobs webs everywhere. (Their website is definitely fraudulent...places look nothing like the advertising).We had to be moved due to the back up of sewage gases into the cabin. They moved us into town in a condo with no amenities and still wanted us to pay the cabin prices and a cleaning fee and it hasn't been cleaned in months...we only slept there from midnight almost 1 am until 8 am...and all 4 people had to shower in one bathroom....we never used any other amenities. Terrible service, terrible customer service to expect people to pay over $550 out of the $700 we paid for a private cabin, with hot tub, fire pit etc..for basically a hotel room with a kitchen and no other amenities..... worst service ever out of the 15 yrs we've been going to pigeon forge. Please save your money!!!

BEDBUGS BEWARE AT BIG TIMBER CABIN BEDBUGS BEWARE AT BIG TIMBER CABIN. Husband spoke to josh who seemed profesional said we would get a call back a week passed so we had to call back only to be told nothing could be done we weren't expecting a full refund just the night we didn't stay. They said they found nothing when clear picture proves we found bugs. Blood stain on old pull out sofa bed. Nails sticking out on top step leading to basement,stained pillow cases,a bed supported by plastic understorage tote, old beds,outdated electric stove that one takes forever to get hot. needs a lot of work. steps leading to door dangerous.

Nightmare of dirt After we got there, we found the cabin not cleaned, dirty bed linens, dirty bath towels, towels all over the floor, bathroom was uncleaned. When we called the management, Josh, was unapologetic, rude, claimed they had 24 hours to fix the problem per the rental agreement. I reviewed the contract, that was a lie, when I told him that, he became increasingly rude. We waited over 3 hours for the cleaning crew, horrible service all the way around. Will never stay here again.