Dont stay with these people...their… Dont stay with these people...their cabins are disgusting, dirty, the sewage is backing up, nothing has been swept, cobs webs everywhere. (Their website is definitely fraudulent...places look nothing like the advertising).We had to be moved due to the back up of sewage gases into the cabin. They moved us into town in a condo with no amenities and still wanted us to pay the cabin prices and a cleaning fee and it hasn't been cleaned in months...we only slept there from midnight almost 1 am until 8 am...and all 4 people had to shower in one bathroom....we never used any other amenities. Terrible service, terrible customer service to expect people to pay over $550 out of the $700 we paid for a private cabin, with hot tub, fire pit etc..for basically a hotel room with a kitchen and no other amenities..... worst service ever out of the 15 yrs we've been going to pigeon forge. Please save your money!!!

Do NOT rent with this company We stayed in Keatons streams and dreams. It was a nightmare. Black mold and sewer smells after use of water and toilets. Very cold-the bottom part of house shouldn’t be considered part of the cabin at all. Management doesn’t answer your calls but still charges for a terrible experience. Dead bugs everywhere, heater sparked when turning it on, bathroom floor rotten, the support beam doesn’t touch the ground…the list goes on.

Dirty Even if everything worked properly you would still get a bad review because of how dirty the cabin was when we got there despite the 'cleaning fee' you got paid.

Keatons Kabin and Keatons Kottage-… Keatons Kabin and Keatons Kottage- broken, rundown, dirty, filthy, low end for too dollar! Do not recommend! It’s like paying top dollar then getting low end motel. I have pictures. Filthy floors, filthy air vents, dirty and broken furniture, unsafe chairs, broken appliances. It’s large and if you have a ton of kids they can enjoy running around with no worries because it’s already abused. We only had adults and it was gross. We read other reviews that they were charged after their stay for “broken items”. We paid $6k and I took pics when we left to protect myself. Buyer beware!

I would never ever again book a cabin … I would never ever again book a cabin with them! Last year we booked a cabin with them. They sold the cabin with the intention of placing is in another cabin. Fortunately our relatives got there a day early, went to the address of the cabin we rented and met the new owners eating breakfast! They told us the house was sold a year ago!!! Well we confronted colonial properties and they called the police on us to be removed from their office! The police suggested we file a report and it would be filed with BBB. Which we did. But you are taking a risk with your money and your accommodations when you book with them. There are plenty of other very nice legitimate renal companies in the area. I suggest using one of them!!