Nightmare of dirt After we got there, we found the cabin not cleaned, dirty bed linens, dirty bath towels, towels all over the floor, bathroom was uncleaned. When we called the management, Josh, was unapologetic, rude, claimed they had 24 hours to fix the problem per the rental agreement. I reviewed the contract, that was a lie, when I told him that, he became increasingly rude. We waited over 3 hours for the cleaning crew, horrible service all the way around. Will never stay here again.

Five little bears cabin in gatlinburg… Five little bears cabin in gatlinburg tennessee. Awful experience. Cabin need renovations interior and exterior. Furniture outdated, stained and dirty. TV cable didn't work. Bed comforters stained. Bathroom rugs stained,gray-black. 2 games in game room and they were outdated.. This was my first and last cabin rental. Definitely not worth all the money I paid.

Dont stay with these people...their… Dont stay with these people...their cabins are disgusting, dirty, the sewage is backing up, nothing has been swept, cobs webs everywhere. (Their website is definitely fraudulent...places look nothing like the advertising).We had to be moved due to the back up of sewage gases into the cabin. They moved us into town in a condo with no amenities and still wanted us to pay the cabin prices and a cleaning fee and it hasn't been cleaned in months...we only slept there from midnight almost 1 am until 8 am...and all 4 people had to shower in one bathroom....we never used any other amenities. Terrible service, terrible customer service to expect people to pay over $550 out of the $700 we paid for a private cabin, with hot tub, fire pit etc..for basically a hotel room with a kitchen and no other amenities..... worst service ever out of the 15 yrs we've been going to pigeon forge. Please save your money!!!

LIES LIES, LIES AND MORE LIES! I rented a cabin in January 2022, for our trip in June 2022. When speaking with Rhonda, I asked that if we needed to cancel, what would the charge be? She said it would be what I paid for the insurance $424.77 and an $80 processing fee, that would be all. Unfortunately because of medical reasons, we had to cancel and a lot more money was deducted!! Mind you, we are in Feb 2022 and the reservation was not until June 2022!! DON'T BELIEVE A WORD THEY SAY!

I would never ever again book a cabin … I would never ever again book a cabin with them! Last year we booked a cabin with them. They sold the cabin with the intention of placing is in another cabin. Fortunately our relatives got there a day early, went to the address of the cabin we rented and met the new owners eating breakfast! They told us the house was sold a year ago!!! Well we confronted colonial properties and they called the police on us to be removed from their office! The police suggested we file a report and it would be filed with BBB. Which we did. But you are taking a risk with your money and your accommodations when you book with them. There are plenty of other very nice legitimate renal companies in the area. I suggest using one of them!!