Not Impressed We have only been here for a few hours so far but we are disappointed. The cabin sleeps 6 by opening the sofa. However, there are no extra pillows for sleeping. Nor are there towels enough for 6. We have 4 towels, period. We have stayed many places like this and were always provided with things like salt and pepper, coffee filters, dishwashing liquid, etc. Not here. Not my idea of a great start to our vacation.

DON'T DO IT! PLEASE FOLKS- Do yourself a favor and look at recent reviews on here as well as BBB. Manager Josh thinks he is the bomb diggity and its apparent in everyone else's claims. Poor management. Mouse feces throughout the kitchen (drawers, cabinets, everywhere) and on two of the beds. Linens were not properly cleaned (stains on comforter and shams). Smoke detectors not working properly. Sofa sleeper broken and unable to use. ZERO attempts to make this right. No housekeeper, no partial refund, no apology.

Our family rented the Keaton's Firefly… Our family rented the Keaton's Firefly Meadow cabin. We were so excited when looking at the photos and looking forward to our weeks vacation Unfortunately, the pictures are a lot better than the reality. The place is run down. The place was not clean. We had to wash dishes that were in the cabinets supposedly clean. Doors on the kitchen cabinets were ready to fall off. In the bedroom, one of our towels had a crusty stain or had not been washed. There was mold on the bathroom floor. Inside the bathroom cabinet there was drier toothpaste or shaving cream. My nephew found a used bloody bandage stuck to the underside of his blanket. I could go on and on. Do yourself a favor and find a reputable company to rent from.

Keaton's Firefly Meadow, Pidgeon Forge We stayed at Keaton's Firefly Meadow. Would not recommend. They will try to scam you after you leave and try to say you made damages to furniture and fixtures that you did not do and just charge your credit card a random $2,000 with no explanation. We called to find out what the charge was for and were told we broke the couch, two tables and screen doors. The only thing we actually did was sit on a porch swing that fell because it was hung poorly.

I would never ever again book a cabin … I would never ever again book a cabin with them! Last year we booked a cabin with them. They sold the cabin with the intention of placing is in another cabin. Fortunately our relatives got there a day early, went to the address of the cabin we rented and met the new owners eating breakfast! They told us the house was sold a year ago!!! Well we confronted colonial properties and they called the police on us to be removed from their office! The police suggested we file a report and it would be filed with BBB. Which we did. But you are taking a risk with your money and your accommodations when you book with them. There are plenty of other very nice legitimate renal companies in the area. I suggest using one of them!!