DON'T DO IT! PLEASE FOLKS- Do yourself a favor and look at recent reviews on here as well as BBB. Manager Josh thinks he is the bomb diggity and its apparent in everyone else's claims. Poor management. Mouse feces throughout the kitchen (drawers, cabinets, everywhere) and on two of the beds. Linens were not properly cleaned (stains on comforter and shams). Smoke detectors not working properly. Sofa sleeper broken and unable to use. ZERO attempts to make this right. No housekeeper, no partial refund, no apology.

Keatons Kabin and Keatons Kottage-… Keatons Kabin and Keatons Kottage- broken, rundown, dirty, filthy, low end for too dollar! Do not recommend! It’s like paying top dollar then getting low end motel. I have pictures. Filthy floors, filthy air vents, dirty and broken furniture, unsafe chairs, broken appliances. It’s large and if you have a ton of kids they can enjoy running around with no worries because it’s already abused. We only had adults and it was gross. We read other reviews that they were charged after their stay for “broken items”. We paid $6k and I took pics when we left to protect myself. Buyer beware!

AWFUL AWFUL! Warning do not ever rent from this company. I can not express this enough. I booked a Gatlinburg cabin them on vrbo and had to cancel the next day. within 24 hrs and they will not refund me my money. They did rent the cabin out to another guest and did not lose any money due to my cancellation. They pocketed my money and the manager Amanda refuses to give me money back. Go somewhere else!!!

Not Impressed We have only been here for a few hours so far but we are disappointed. The cabin sleeps 6 by opening the sofa. However, there are no extra pillows for sleeping. Nor are there towels enough for 6. We have 4 towels, period. We have stayed many places like this and were always provided with things like salt and pepper, coffee filters, dishwashing liquid, etc. Not here. Not my idea of a great start to our vacation.

Do NOT rent with this company We stayed in Keatons streams and dreams. It was a nightmare. Black mold and sewer smells after use of water and toilets. Very cold-the bottom part of house shouldn’t be considered part of the cabin at all. Management doesn’t answer your calls but still charges for a terrible experience. Dead bugs everywhere, heater sparked when turning it on, bathroom floor rotten, the support beam doesn’t touch the ground…the list goes on.