Nightmare of dirt After we got there, we found the cabin not cleaned, dirty bed linens, dirty bath towels, towels all over the floor, bathroom was uncleaned. When we called the management, Josh, was unapologetic, rude, claimed they had 24 hours to fix the problem per the rental agreement. I reviewed the contract, that was a lie, when I told him that, he became increasingly rude. We waited over 3 hours for the cleaning crew, horrible service all the way around. Will never stay here again.

Five little bears cabin in gatlinburg… Five little bears cabin in gatlinburg tennessee. Awful experience. Cabin need renovations interior and exterior. Furniture outdated, stained and dirty. TV cable didn't work. Bed comforters stained. Bathroom rugs stained,gray-black. 2 games in game room and they were outdated.. This was my first and last cabin rental. Definitely not worth all the money I paid.

Keaton's Firefly Meadow, Pidgeon Forge We stayed at Keaton's Firefly Meadow. Would not recommend. They will try to scam you after you leave and try to say you made damages to furniture and fixtures that you did not do and just charge your credit card a random $2,000 with no explanation. We called to find out what the charge was for and were told we broke the couch, two tables and screen doors. The only thing we actually did was sit on a porch swing that fell because it was hung poorly.

Do NOT rent with this company We stayed in Keatons streams and dreams. It was a nightmare. Black mold and sewer smells after use of water and toilets. Very cold-the bottom part of house shouldn’t be considered part of the cabin at all. Management doesn’t answer your calls but still charges for a terrible experience. Dead bugs everywhere, heater sparked when turning it on, bathroom floor rotten, the support beam doesn’t touch the ground…the list goes on.

I would never ever again book a cabin … I would never ever again book a cabin with them! Last year we booked a cabin with them. They sold the cabin with the intention of placing is in another cabin. Fortunately our relatives got there a day early, went to the address of the cabin we rented and met the new owners eating breakfast! They told us the house was sold a year ago!!! Well we confronted colonial properties and they called the police on us to be removed from their office! The police suggested we file a report and it would be filed with BBB. Which we did. But you are taking a risk with your money and your accommodations when you book with them. There are plenty of other very nice legitimate renal companies in the area. I suggest using one of them!!