Our family rented the Keaton's Firefly… Our family rented the Keaton's Firefly Meadow cabin. We were so excited when looking at the photos and looking forward to our weeks vacation Unfortunately, the pictures are a lot better than the reality. The place is run down. The place was not clean. We had to wash dishes that were in the cabinets supposedly clean. Doors on the kitchen cabinets were ready to fall off. In the bedroom, one of our towels had a crusty stain or had not been washed. There was mold on the bathroom floor. Inside the bathroom cabinet there was drier toothpaste or shaving cream. My nephew found a used bloody bandage stuck to the underside of his blanket. I could go on and on. Do yourself a favor and find a reputable company to rent from.

Keaton's Firefly Meadow, Pidgeon Forge We stayed at Keaton's Firefly Meadow. Would not recommend. They will try to scam you after you leave and try to say you made damages to furniture and fixtures that you did not do and just charge your credit card a random $2,000 with no explanation. We called to find out what the charge was for and were told we broke the couch, two tables and screen doors. The only thing we actually did was sit on a porch swing that fell because it was hung poorly.

They left us stranded in 19 degree weather They left us stranded! After driving 8 hours and arriving at check in time we were told our cabin was “unavailable”. Speaking to Josh I asked what were we supposed to do. He responded not his problem. He was rude, belligerent and offered no options for us. It was 19degrees outside we had our small dogs and no place to stay for our week long vacation. Day after Christmas nothing available. After more than two hours we found a hotel an hour from Pigeon Forge. I have never experienced such rudeness and lack of customer care. If the owners of the cabin (assuming there really was a cabin) knew how they treated guests they would move their business! Don’t trust these people! They take your money early in the process and leave you stranded with no accommodations.

The cabin was selected based on false… The cabin was selected based on false advertising. The game room was inoperable and the theater room was located to far from the wifi router and didn't work either. Overall a complete disaster.

I would never ever again book a cabin … I would never ever again book a cabin with them! Last year we booked a cabin with them. They sold the cabin with the intention of placing is in another cabin. Fortunately our relatives got there a day early, went to the address of the cabin we rented and met the new owners eating breakfast! They told us the house was sold a year ago!!! Well we confronted colonial properties and they called the police on us to be removed from their office! The police suggested we file a report and it would be filed with BBB. Which we did. But you are taking a risk with your money and your accommodations when you book with them. There are plenty of other very nice legitimate renal companies in the area. I suggest using one of them!!