Not Impressed We have only been here for a few hours so far but we are disappointed. The cabin sleeps 6 by opening the sofa. However, there are no extra pillows for sleeping. Nor are there towels enough for 6. We have 4 towels, period. We have stayed many places like this and were always provided with things like salt and pepper, coffee filters, dishwashing liquid, etc. Not here. Not my idea of a great start to our vacation.

They left us stranded in 19 degree weather They left us stranded! After driving 8 hours and arriving at check in time we were told our cabin was “unavailable”. Speaking to Josh I asked what were we supposed to do. He responded not his problem. He was rude, belligerent and offered no options for us. It was 19degrees outside we had our small dogs and no place to stay for our week long vacation. Day after Christmas nothing available. After more than two hours we found a hotel an hour from Pigeon Forge. I have never experienced such rudeness and lack of customer care. If the owners of the cabin (assuming there really was a cabin) knew how they treated guests they would move their business! Don’t trust these people! They take your money early in the process and leave you stranded with no accommodations.

The reviews on there website appear to be written by staff and would not let me leave an honest review. Colonial Properties were NOT accommodating, the cabin was unoccupied the week before and after our stay, they made us sit in the driveway for 45 min and call them back 3 times before they would put in the code to unlock the door. We stayed at the “Overlook” They failed to tell us we would be overlooking the tops of trees that blocked our views of the majestic mountains we traveled to see, the windows are also old and dirty, we tried to clean them and the seals are broken and moisture was trapped inside ☹ The cabin was to sleep 12. There was only 6 forks, 7 spoons and 8 butter knives. (they did bring 4 of each, which was still inadequate) The bedspreads on the beds were old, OLD and warn out, there were not enough blankets and Colonial told us we had to buy our own, they would not supply them. The couches were kinda gross, we put the sheets on them to sit on. The chairs were mismatched and 1 broken. There was black mold in 2 of the bathrooms, 1 bed was broken, 1 tv was broken. We made a trip to Colonial Properties and spoke to the manager about our long list of things that should have been cleaned, repaired, disclosed, as well as proper etiquette. We invited her to come to see, she said she would get back to us and never did. PITYFUL! There are multiple beautiful cabins with reputable realtors, I strongly suggest you save yourselves trouble and go to one of them and steer clear of Colonial Properties Cabin and Resort Rentals AND The Overlook Cabin

Do NOT rent with this company We stayed in Keatons streams and dreams. It was a nightmare. Black mold and sewer smells after use of water and toilets. Very cold-the bottom part of house shouldn’t be considered part of the cabin at all. Management doesn’t answer your calls but still charges for a terrible experience. Dead bugs everywhere, heater sparked when turning it on, bathroom floor rotten, the support beam doesn’t touch the ground…the list goes on.

Nightmare of dirt After we got there, we found the cabin not cleaned, dirty bed linens, dirty bath towels, towels all over the floor, bathroom was uncleaned. When we called the management, Josh, was unapologetic, rude, claimed they had 24 hours to fix the problem per the rental agreement. I reviewed the contract, that was a lie, when I told him that, he became increasingly rude. We waited over 3 hours for the cleaning crew, horrible service all the way around. Will never stay here again.