Absolutely a pleasant experience Absolutely a pleasant experience! Proctor, our agent bent over backwards to make sure that all of our questions were answered and walked us through the entire process. Extremely pleased !

Wish - Your best travel agent Wish, our travel agent, went the extra mile to meet our needs and preferences. Her exceptional service in arranging my parents' flights was invaluable, making the entire process smooth and worry-free. Thanks to her professionalism, efficiency, and commitment, my parents are set for a fantastic travel journey.

Cancelled Flight - Ticket Reissued I was alerted to a schedule change but it was actually a cancellation of a flight. I'm surprised no one tried to automatically rebook a flight. When I noticed a leg of the flight had been cancelled, I immediately called United Airlines who found an alternate & actually much better return flight. They transferred me to ASAP. Customer Service was excellent! I was told another department would call me back. They did within the hour! Very impressive! They resolved the problem and reissued my ticket within minutes! Thank you!

Mach is an excellent agent Mach is an excellent agent. He provided above and beyond great service. He did it by being quick to respond and providing a thorough follow through. He was courteous, knowledgeable, patient, efficient and helpful in our interactions. Thank you Machiavelli!

Asahi showed exceptional customer… Asahi showed exceptional customer service. She goes above and beyond. I was already frustrated with my previous experience. However, she was able to turn the table. BTW, sincerity can be heard over the phone. And Asahi, you Rock!!