I saved Dean’s number from the last… I saved Dean’s number from the last time l bought a ticket for my mom. He handled it so well l had to use him again. He’s patient, polite, professional, and efficient. I will definitely use him again

Makini was very friendly and helpful Makini was very friendly and helpful. She gave me some flight options and explained it well by using my first/native language Cebuano. A classic example of an excellent customer service. Thank you and keep it up.

Cancelled Flight - Ticket Reissued I was alerted to a schedule change but it was actually a cancellation of a flight. I'm surprised no one tried to automatically rebook a flight. When I noticed a leg of the flight had been cancelled, I immediately called United Airlines who found an alternate & actually much better return flight. They transferred me to ASAP. Customer Service was excellent! I was told another department would call me back. They did within the hour! Very impressive! They resolved the problem and reissued my ticket within minutes! Thank you!

Asahi showed exceptional customer… Asahi showed exceptional customer service. She goes above and beyond. I was already frustrated with my previous experience. However, she was able to turn the table. BTW, sincerity can be heard over the phone. And Asahi, you Rock!!

Sampson was very professional and… Sampson was very professional and always willing to help. He looked for and offered options in my best interest. Very rare to find people with excellent customer service and advisory skills. Kudos to Sampson a job well done.