Cancelled Flight - Ticket Reissued I was alerted to a schedule change but it was actually a cancellation of a flight. I'm surprised no one tried to automatically rebook a flight. When I noticed a leg of the flight had been cancelled, I immediately called United Airlines who found an alternate & actually much better return flight. They transferred me to ASAP. Customer Service was excellent! I was told another department would call me back. They did within the hour! Very impressive! They resolved the problem and reissued my ticket within minutes! Thank you!

Sampson was very professional and… Sampson was very professional and always willing to help. He looked for and offered options in my best interest. Very rare to find people with excellent customer service and advisory skills. Kudos to Sampson a job well done.

Be updated about trip changes and the confidence of traveling without any problems in my trip To be updated about trip changes and the confidence of traveling without facing any problems in my trips. Awesome!!!! Thank you for your good service.

Asahi showed exceptional customer… Asahi showed exceptional customer service. She goes above and beyond. I was already frustrated with my previous experience. However, she was able to turn the table. BTW, sincerity can be heard over the phone. And Asahi, you Rock!!

Charles did a good job!! Charles, the agent, offers me the best rate for 1stop fly Miami to Genoa that was almost $400 less than other competitors including 1 luggage free and free schedule change.