Cancelled Flight - Ticket Reissued I was alerted to a schedule change but it was actually a cancellation of a flight. I'm surprised no one tried to automatically rebook a flight. When I noticed a leg of the flight had been cancelled, I immediately called United Airlines who found an alternate & actually much better return flight. They transferred me to ASAP. Customer Service was excellent! I was told another department would call me back. They did within the hour! Very impressive! They resolved the problem and reissued my ticket within minutes! Thank you!

Charles did a good job!! Charles, the agent, offers me the best rate for 1stop fly Miami to Genoa that was almost $400 less than other competitors including 1 luggage free and free schedule change.

Sampson was very professional and… Sampson was very professional and always willing to help. He looked for and offered options in my best interest. Very rare to find people with excellent customer service and advisory skills. Kudos to Sampson a job well done.

Makini was very friendly and helpful Makini was very friendly and helpful. She gave me some flight options and explained it well by using my first/native language Cebuano. A classic example of an excellent customer service. Thank you and keep it up.

Mach is an excellent agent Mach is an excellent agent. He provided above and beyond great service. He did it by being quick to respond and providing a thorough follow through. He was courteous, knowledgeable, patient, efficient and helpful in our interactions. Thank you Machiavelli!