Help to rename tickets Despite some technical problems Annie Wilson was very helpful in resolving my issues. She devoted a great deal of time to resolve the issues and followed the situation to a successful conclusion.

Patrick saved the day… I made a very regretful online puchase on my credit card and immediately called my bank to warn them it was a mistake but they could not help me. Patrick Williams in customer service recognized my panic as it was a large amount. After a long talk, he was able to remove the transaction and it no longer shows on my account. I am finally able to exhale. Thank you, Patrick.

Jasper is by far the best customer service representative I’ve ever spoken to I had a very complicated scheduling issue with a co-issued flight with United and ANA. Jasper went above and beyond and helped explain the issue to me and helped me coordinate a chat with United to get the issue fixed. He was very patient and kind and knowledgeable about the process. I am so grateful for his expertise and helping me resolve this issue so that I can have this very special trip with my family to Thailand. Jasper truly cares about the customer and his dedication is truly remarkable. I am so grateful for all of his help.

Newton Jones stayed with us until the… Newton Jones stayed with us until the task was complete and we were satisfied. He provided great customer service.

I was very very silly and booked my… I was very very silly and booked my flights for the wrong departure city - and noticed less than 48 hours before takeoff. Jasper answered my call and was not only helpful but very understanding of my situation. He helped me to cancel the mistake flights and book new ones (through a different airline that I would not otherwise used) and ended up saving me anywhere from $400-$1000. I am very thankful for jasper!! He took the time to listen to my predicament and walk me through the options I had. I feel very dumb for making the mistake I did, but Jasper did his best to help me fix it! (And he was very nice!)