Customer service called me Customer service called me with review I had written before. Not only did she apologize several times about the miscommunication, she took the time to explain how it happened. She made several adjustments to my preferences and guaranteed it wouldn't happen again! I'm very impressed how she cared and addressed all of the problems I had. Great Service!

Booking was a breeze & great customer service… Jasmine was able to change my cabin selections with such ease and answer all my questions to make my trip the best possible! She went above and beyond honoring an onboard credit even when royal Caribbean wouldn’t. I look forward to cruising this summer!

I would think twice before booking… I would think twice before booking through Cruisebound they will nickel and dime you all the way through the process. they don't even include the ride from the airport to the ship (which by the way I also booked through them 12 Miles wanted to charge me $136.00) I will never book with them again. I had to dig into it to even find out that it wasn't included. Sad

Website was hard to use Website was hard to use & kept timing me out! But Marianne worked out all of the details for us!!! She was perfectly AWESOME!!!

Best customer experience ever Best customer experience ever. I made a mistake in my reservation and they helped me fix it within the same day.