Turns a daunting task into a easy job Turns a daunting task into a easy job. Ali Usman has taken care of me on multiple trips and I know I can rely on him to find me the best deal. I also know he has my back in case of difficulties. Highly recommend business-class.com

Communication was good until it came to the process for payment Communication was good until it came to payment. I believe it should have been communicated that the payment was going to changed in 3 different transactions. This was not told to me and as a result my bank put a hold on my account and because the payments were going to some other entity than business class.com, I couldn't tell if it was fraudulent or not. It resulted in a lot of stress and phone calls with my bank and the supervisor Odetta at businees class.com

My account rep for BC service is really sincere and courteous. My account rep for BC service is really great and courteous. No issues with him. What I have been extremely frustrated about is the repeated bookings I've had to do, spending time reviewing and confirming itineraries and thinking I've finalized decisions so my travel plans are set per the account rep's confirmation that my ticket is booked.....only to hear back from him the next day or so, informing me there was some problem or the other causing the booking to no longer be available/confirmed. So I had to restart the process/time/effort to book my ticket all over again -- thrice!!! Very inefficient and more stressful than other travel agent experiences. Definitely room for improvement in this regard. Alice

Will do business with Business-Class, again! I was not so sure about Business-Class, as the on line reviews are mixed. It turned out they not only beat other's price, but also provided excellent service. One of their manager quickly reached out to me regarding to a date error, and the customer representative (Florence Morales) provided me with outstanding help on seat choice and connecting airlines.

Super-fast response time and service Super-fast response time and service from West. He was able to find a great fare for me at last minute for an international business trip on short notice. Much appreciated