Good service Alice got back to me very promptly and the itinerary for my flight is very good. She was easy to work with. I paid more than I thought I would for the ticket; however I realize that I am traveling in peak season. Last year when I had an international flight back to the US in early March, the pricing was much better.

Will do business with Business-Class, again! I was not so sure about Business-Class, as the on line reviews are mixed. It turned out they not only beat other's price, but also provided excellent service. One of their manager quickly reached out to me regarding to a date error, and the customer representative (Florence Morales) provided me with outstanding help on seat choice and connecting airlines.

Great staff, terrible payment system. The reason you have two star is due to the lovely staff member who was amazing otherwise it would be ZERO, she helped us through the terrible booking experience. I never thought paying for a trip would be so difficult. Why can’t you have a payment link/portal, it would save time and be so much easier. I am still waiting for a proper invoice with our companies details that I submitted.

Awesome Customer Service Dominic, our customer service representative, went above and beyond to gather information on travel options for us. He stuck with us every step of the way to make sure everything would go smoothly. And what gives us confidence? Because Dominic aced the trip for us from 2023. He's the best!

Super-fast response time and service Super-fast response time and service from West. He was able to find a great fare for me at last minute for an international business trip on short notice. Much appreciated