Great staff, terrible payment system. The reason you have two star is due to the lovely staff member who was amazing otherwise it would be ZERO, she helped us through the terrible booking experience. I never thought paying for a trip would be so difficult. Why can’t you have a payment link/portal, it would save time and be so much easier. I am still waiting for a proper invoice with our companies details that I submitted.

Awesome Customer Service Dominic, our customer service representative, went above and beyond to gather information on travel options for us. He stuck with us every step of the way to make sure everything would go smoothly. And what gives us confidence? Because Dominic aced the trip for us from 2023. He's the best!

Super-fast response time and service Super-fast response time and service from West. He was able to find a great fare for me at last minute for an international business trip on short notice. Much appreciated

Travel Guru Imaad was amazing, friendly and professional got me a good deal and everything worked out great and saved over 4000 from the posted fare. Will use them again on next trip.

Communication was good until it came to the process for payment Communication was good until it came to payment. I believe it should have been communicated that the payment was going to changed in 3 different transactions. This was not told to me and as a result my bank put a hold on my account and because the payments were going to some other entity than business class.com, I couldn't tell if it was fraudulent or not. It resulted in a lot of stress and phone calls with my bank and the supervisor Odetta at businees class.com