
Neil
GBTwo key areas...personal touch and pro active updates Two key areas...one having the personal touch and being able to speak and email someone Secondly having pro active updates being sent and advising of any changes rather than being expect to check online..

Alice Jospeh-Limer
GBMy account rep for BC service is really sincere and courteous. My account rep for BC service is really great and courteous. No issues with him. What I have been extremely frustrated about is the repeated bookings I've had to do, spending time reviewing and confirming itineraries and thinking I've finalized decisions so my travel plans are set per the account rep's confirmation that my ticket is booked.....only to hear back from him the next day or so, informing me there was some problem or the other causing the booking to no longer be available/confirmed. So I had to restart the process/time/effort to book my ticket all over again -- thrice!!! Very inefficient and more stressful than other travel agent experiences. Definitely room for improvement in this regard. Alice

Lisa O
GBSuper-fast response time and service Super-fast response time and service from West. He was able to find a great fare for me at last minute for an international business trip on short notice. Much appreciated

Dak
GBVery good service and price!!! The process of buying our tickets to Australia was very smooth and went well The cost savings using their system seems to be material I haven’t flown yet but so far so good

John Houston, TX
GBHalf price tickets. Robert was quick and very helpful on getting us tickets for less than half of what the airline had on their websites. Will always use them going forward for any out of country flights.