Ernest is very efficient Ernest is very efficient. He figured out quickly what my travel plans are and sent me quotes on three different routes in 10 minutes ! He also called me and booked the seats I preferred after I booked the flight. I appreciate his service very much ! Mei-Lin H. Yu

Will do business with Business-Class, again! I was not so sure about Business-Class, as the on line reviews are mixed. It turned out they not only beat other's price, but also provided excellent service. One of their manager quickly reached out to me regarding to a date error, and the customer representative (Florence Morales) provided me with outstanding help on seat choice and connecting airlines.

Great staff, terrible payment system. The reason you have two star is due to the lovely staff member who was amazing otherwise it would be ZERO, she helped us through the terrible booking experience. I never thought paying for a trip would be so difficult. Why can’t you have a payment link/portal, it would save time and be so much easier. I am still waiting for a proper invoice with our companies details that I submitted.

Our agent Our agent, Eric, was professional and courteous and extremely helpful. Eric did an excellent job finding us tickets which matched our specific schedule needs. He was professional in all respects and at the same time very personable. We've worked with Eric prior and always receive the same friendly service.

Two key areas...personal touch and pro active updates Two key areas...one having the personal touch and being able to speak and email someone Secondly having pro active updates being sent and advising of any changes rather than being expect to check online..