Two key areas...personal touch and pro active updates Two key areas...one having the personal touch and being able to speak and email someone Secondly having pro active updates being sent and advising of any changes rather than being expect to check online..

Ernest is very efficient Ernest is very efficient. He figured out quickly what my travel plans are and sent me quotes on three different routes in 10 minutes ! He also called me and booked the seats I preferred after I booked the flight. I appreciate his service very much ! Mei-Lin H. Yu

This was my 1st experience with… This was my 1st experience with business-class.com and Mustafa made it a great experience! My credit card company thought the transaction was fraud - and he helped me through the process.

Caesar Took Care of Everything Having Caesar take care of everything. I had a few changes to my itinerary before ticketing it finally and Caesar happily gave me possible flights and all had great prices at least $1000 less than retail. I have a great trip in front of me because of his good work!

My account rep for BC service is really sincere and courteous. My account rep for BC service is really great and courteous. No issues with him. What I have been extremely frustrated about is the repeated bookings I've had to do, spending time reviewing and confirming itineraries and thinking I've finalized decisions so my travel plans are set per the account rep's confirmation that my ticket is booked.....only to hear back from him the next day or so, informing me there was some problem or the other causing the booking to no longer be available/confirmed. So I had to restart the process/time/effort to book my ticket all over again -- thrice!!! Very inefficient and more stressful than other travel agent experiences. Definitely room for improvement in this regard. Alice