Grace Meidanis
GBExcellent Customer Assistance The assistance overall and personalized service. We had a few people miss flights and lose luggage. Trova's assistance was great as they got everything resolved and those affected did not lose out on the trip. The pre trip offering is something everyone should take in case of any hiccups with airlines/transfers, etc. It is worth it so take advantage of that offering. I will be travelling with Trova Trip again fort sure.
Amanda
GBJJ is the best guide for Thailand! Could not have had a better guide and overall experience in Thailand! Our guide, JJ, was informative, helpful, and so fun! However, for the trip itinerary, I think it should be clearly noted that the island hopping boat is a ferry. And you should add at least one visit to a Buddhist temple or the big Buddha.
Jennifer
GBCosta Rica Woot Woot Costa Rica with the Woot Woot Queen was nothing short of amazing!! Love the energy Lacee provides & Loved our Guide Ivan & Driver Edgar! It was clear Edgar was a very experienced driver & Ivan knew the History & Area's which we traveled very well!
Angela
GBWell planned/Excellent Guide Well planned trip with an excellent local guide and lots of activity. The days were long packing in so many experiences but there was also free time and opportunities to skip activities if you chose. Our guide was well versed and always punctual. I appreciated keeping the same guide throughout the week and multiple cities.
Sophie
GBDo not host a Trova trip if you care about your community I was the host on a recent Trova trip and I had an appalling experience. We discovered later, after the trip was fully booked up, that the trip is actually implemented by a third party who you have no communication or influence over. Problems included failing to book our group into the same hotel, so splitting the group in two and failing to book enough rooms up to 24 hours before arrival. The itinerary was riddled with poor timing issues and our guide had to rearrange it daily. He was not an expert on the area, which he was happy to confess to so had no local knowledge to impart. Overall it was a hugely stressful experience as a host. However because as a host we worked so hard behind the scenes and Italy is a gift of a destination our group enjoyed their experience, but no thanks to the trip organisers. If you care about your guests, the trusted community you have built up and your reputation, I'd steer well clear of this company. A big shame as its a great concept.