Shelly
GBPatricia Is Awesome! Patricia. She is what made my experience so great. My parents contracted COVID-19 at the ages of 84 and 81. "I am concerned that my flight date is too soon. She listened and reassured me that everything was going to be just fine. I expressed that I wanted to leave at a later date. Then she came up with a beautiful idea. To give me credit for a future flight. She was kind, sweet, thoughtful, patient, and comforting. Patricia blessed me today. She was my angel. Sincerely, Shelly J Jevons
Teri Inch
GBCompany willing to respond to comments After this comment, I received a phone call to address my concerns. I understand that only one seat was for the lower price. The agent is looking into the person I talked to. I upgraded to 4 stars from 3 stars. Original comment: I got my tickets and the process was relatively easy. However, when I was researching I got one price for an individual but if I increased the number of travelers the per-person price went up $8 or more. When I called to book hoping that talking to a real person would allow for booking all of us at a cheaper price, I was quoted a per-person cost of $30 more than I could get online. The person on the phone was not willing to look into the difference or cared.
Suzette Canales
GBI called in because when I made a mistake and put the wrong return time. I called in because when I made my reservation I accidentally picked the wrong return time. I had the pleasure of speaking with Simon Paul and told him what happened that I picked the wrong return time by mistake. The one that I picked would get me home to late and I have to go to work early the next day. He was able to help me correct my mistake and get me the return time that I had meant to pick to begin with. I really do appreciate his help and the great conversation we had while he was making the change.
Roberto Linares Rodriguez
GBThe attention The attention received by LUCIA 1051 was extremely good, very friendly and efficient and she knows her job completely. People like this give an impeccable image to any company. Blessed are you to have her on your team.
Donna Bermudez
GBHe a great helping man He have Payson with customers ps: thank you so much Fidel chanses