My family booked 3 helicopter tours of… My family booked 3 helicopter tours of the Grand Canyon through Adrenaline (booking agent) for Papillion Helicopter. Papillion was great with communication, professionalism, etc. The issue was with Adrenaline. Our tour was initially canceled by Papillion due to high winds and rescheduled for the next day, which ended up being cancelled as well due to snow (in April)!! We were leaving the area and unable to rebook, Papillion said the refund would be processed in 7-10 days. After day 10, I checked with Papillion who said Adrenaline was holding it up and to call them ($811 total paid). I called Adrenaline and the employee was terrible stating that I had to APPLY for a refund - you've got to be kidding me. He wanted to make sure that we didn't take the flight and then try to scam them for the refund. I suggested we conference call Papillion, which he refused and said he would follow his procedure. I advised that I was losing patience as I shouldn't have to wait for a refund due to the Papillion cancelling. He continued to be rude and I advised I would file a fraud claim with my bank if the funds were not returned. He was terrible and ultimately said he would look into it. Another week and no communication. I called back and spoke with another agent at Adrenaline who was able to look up the reservation and said that another employee had stalled processing - yay Adrenaline!. She said there was no reason for this and immediately issued the refund, within the hour. WTH? Long story short, book directly through Papillion Helicopter (Papillion.com) or whichever tour company you need. Omit this nightmare of a company. In the end, they kept $30+ dollars with no explanation. Put this company out of business. Yikes.

WE LOVE ADRENALINE WE LOVE ADRENALINE! My brother and I used Adrenaline to book our iFly experience. They made it so simple. All we had to do was show up! The customer service team is so helpful, patient and kind. Will definitely use them again in the future when we book other adrenaline activities (:

The helicopter ride over the Grand… The helicopter ride over the Grand Canyon was a thrill! The pilot was very personable and informative. The check in, safety training, and loading of the helicopter was well coordinated by helpful by staff. I accidentally payed twice for our trip. The administrative staff was very patient and understanding with me and worked diligently to straighten out my mess.

Excellent customer service Jeff has been amazing in helping us book rides for a large group of people! He was coordinating back and forth with the operators and responded promptly to our calls and requests. Very professional customer service, thank you!

PLEASE AVOID THIS SITE PLEASE AVOID THIS SITE I booked Helicoptor tour for Air Maui Hawaii using this site. Unfortunately I got covid 3 days before my scheduled travel. Air Maui itself has 48 hrs free cancellation policy. However, Adrenaline.com just want to loot hard earned money of people. They dont care about the reasons and charge 10% cancellation fee when everybody else (Hotel, AIrlines. Air Maui itself) were ready to cancel with zero cost.