Booked online Booked online, then called and spoke to an agent to confirm my booking and payment. Payment was taken out of my bank account & then I get an email that it was declined however, it was not and my money was sent to them. 5 days prior to my travel day because they can't confirm payment? (their explanations making no sense) they cancel my tour -seems like a very shady business

Quick & Efficient Customer Service We had a last minute addition to our Helicopter tour. The staff at Adrenaline were quickly able to make arrangements for the additonal team member in very quick time. We really appreciated such great customer service that made the exeperience top notch.

My family booked 3 helicopter tours of… My family booked 3 helicopter tours of the Grand Canyon through Adrenaline (booking agent) for Papillion Helicopter. Papillion was great with communication, professionalism, etc. The issue was with Adrenaline. Our tour was initially canceled by Papillion due to high winds and rescheduled for the next day, which ended up being cancelled as well due to snow (in April)!! We were leaving the area and unable to rebook, Papillion said the refund would be processed in 7-10 days. After day 10, I checked with Papillion who said Adrenaline was holding it up and to call them ($811 total paid). I called Adrenaline and the employee was terrible stating that I had to APPLY for a refund - you've got to be kidding me. He wanted to make sure that we didn't take the flight and then try to scam them for the refund. I suggested we conference call Papillion, which he refused and said he would follow his procedure. I advised that I was losing patience as I shouldn't have to wait for a refund due to the Papillion cancelling. He continued to be rude and I advised I would file a fraud claim with my bank if the funds were not returned. He was terrible and ultimately said he would look into it. Another week and no communication. I called back and spoke with another agent at Adrenaline who was able to look up the reservation and said that another employee had stalled processing - yay Adrenaline!. She said there was no reason for this and immediately issued the refund, within the hour. WTH? Long story short, book directly through Papillion Helicopter (Papillion.com) or whichever tour company you need. Omit this nightmare of a company. In the end, they kept $30+ dollars with no explanation. Put this company out of business. Yikes.

Very impressed with the level of… Very impressed with the level of customer service received from Adrenalin! Jeff listened to my concerns, brought them to a manager and had a solution that was agreeable within a matter of a couple of hours. Great to see this level of customer service in this day and age.

5 stars to the customer service team The customer service team was very efficient in getting my tour booked. They are very helpful in answering any questions and concerns that I had. I will always go through Adenaline.com and I reccomend this company to anybody looking for an effective company when booking tours on your next vacation!