Adrenaline

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3.80
Based on 20 Reviews

5

70.00%

4

0.00%

3

0.00%

2

0.00%

1

30.00%
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Malakeh Hijazi
GB

Amazing Helicopter Ride in New York Such an easy booking experience and the service team answered all of my questions after giving them a call. The helicopter flight was awesome and it was so exciting to fly over Manhattan. Will definitely book with Adrenaline again!

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Veronica Guzik
GB

Easy to do something cool I was trying to find something cool to do for an upcoming trip with my husband and this site had a bunch of really great recommendations and experiences for us. Rather than wasting time scrolling Instagram and blogs I was able to get a bunch of cool options for where we were traveling. Booking was also really easy and their team was super helpful with questions.

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Laura A
GB

Took my boyfriend for a helicopter ride… Took my boyfriend for a helicopter ride for his birthday. It was awesome. Pilot was well trained and knowledgeable. We had an amazing experience. Highly recommend to do the Coast and City tour .

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Lucille Walters
GB

The helicopter ride over the Grand… The helicopter ride over the Grand Canyon was a thrill! The pilot was very personable and informative. The check in, safety training, and loading of the helicopter was well coordinated by helpful by staff. I accidentally payed twice for our trip. The administrative staff was very patient and understanding with me and worked diligently to straighten out my mess.

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Jennifer Acevedo
GB

My family booked 3 helicopter tours of… My family booked 3 helicopter tours of the Grand Canyon through Adrenaline (booking agent) for Papillion Helicopter. Papillion was great with communication, professionalism, etc. The issue was with Adrenaline. Our tour was initially canceled by Papillion due to high winds and rescheduled for the next day, which ended up being cancelled as well due to snow (in April)!! We were leaving the area and unable to rebook, Papillion said the refund would be processed in 7-10 days. After day 10, I checked with Papillion who said Adrenaline was holding it up and to call them ($811 total paid). I called Adrenaline and the employee was terrible stating that I had to APPLY for a refund - you've got to be kidding me. He wanted to make sure that we didn't take the flight and then try to scam them for the refund. I suggested we conference call Papillion, which he refused and said he would follow his procedure. I advised that I was losing patience as I shouldn't have to wait for a refund due to the Papillion cancelling. He continued to be rude and I advised I would file a fraud claim with my bank if the funds were not returned. He was terrible and ultimately said he would look into it. Another week and no communication. I called back and spoke with another agent at Adrenaline who was able to look up the reservation and said that another employee had stalled processing - yay Adrenaline!. She said there was no reason for this and immediately issued the refund, within the hour. WTH? Long story short, book directly through Papillion Helicopter (Papillion.com) or whichever tour company you need. Omit this nightmare of a company. In the end, they kept $30+ dollars with no explanation. Put this company out of business. Yikes.

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