Excellent customer service Jeff has been amazing in helping us book rides for a large group of people! He was coordinating back and forth with the operators and responded promptly to our calls and requests. Very professional customer service, thank you!

Several other customers have had trouble. They seem very shady and at the very least unprofessional and horrible customer service, if it is a legitimate business. Very shady! Ifly had no problem cancelling but couldn't because it accidentally went through Adrenaline, they make you think you are on the Ifly website. The Ifly even said they do not like Adrenaline and alot of their customers have trouble with them. If theyre going to do the 3rd party thing, why not be open and let customers they are a 3rd party? Why not have professional customer service? Why not be up front ? Why not allow cancellations when the actual business allows it? If they did, I'd be looking on their website for other fun things. But now, from this shady experience, they seem like a scam, shady business. I called for over an hour before anyone would answer, then the guy was very unprofessional and said he'd call me back after he got home. Then I called several times and got through to a lady that said she was on break. She at first said shed have to talk to her manager, then she said have Ifly email them, when I pushed and out right asked if they were going to refund me she said no. They could've said that on their website or at the very least when I first called. Very unprofessional and shady. Absolutely seems like a scam.

Professional, caring staff Staff at Adrenaline responded in a timely and professional manner when our plans had to change at fairly short notice. We were still able to have a memorable flight over the Grand Canyon thanks to their caring approach.

Grand helicopter … The helicopter ride over the Grand Canyon was amazing! I highly recommend it to anyone even considering it. Well worth the money. We are looking forward to do it again soon! The pilot Billy was just as awesome and made our ride completely enjoyable!

My family booked 3 helicopter tours of… My family booked 3 helicopter tours of the Grand Canyon through Adrenaline (booking agent) for Papillion Helicopter. Papillion was great with communication, professionalism, etc. The issue was with Adrenaline. Our tour was initially canceled by Papillion due to high winds and rescheduled for the next day, which ended up being cancelled as well due to snow (in April)!! We were leaving the area and unable to rebook, Papillion said the refund would be processed in 7-10 days. After day 10, I checked with Papillion who said Adrenaline was holding it up and to call them ($811 total paid). I called Adrenaline and the employee was terrible stating that I had to APPLY for a refund - you've got to be kidding me. He wanted to make sure that we didn't take the flight and then try to scam them for the refund. I suggested we conference call Papillion, which he refused and said he would follow his procedure. I advised that I was losing patience as I shouldn't have to wait for a refund due to the Papillion cancelling. He continued to be rude and I advised I would file a fraud claim with my bank if the funds were not returned. He was terrible and ultimately said he would look into it. Another week and no communication. I called back and spoke with another agent at Adrenaline who was able to look up the reservation and said that another employee had stalled processing - yay Adrenaline!. She said there was no reason for this and immediately issued the refund, within the hour. WTH? Long story short, book directly through Papillion Helicopter (Papillion.com) or whichever tour company you need. Omit this nightmare of a company. In the end, they kept $30+ dollars with no explanation. Put this company out of business. Yikes.