My family booked 3 helicopter tours of… My family booked 3 helicopter tours of the Grand Canyon through Adrenaline (booking agent) for Papillion Helicopter. Papillion was great with communication, professionalism, etc. The issue was with Adrenaline. Our tour was initially canceled by Papillion due to high winds and rescheduled for the next day, which ended up being cancelled as well due to snow (in April)!! We were leaving the area and unable to rebook, Papillion said the refund would be processed in 7-10 days. After day 10, I checked with Papillion who said Adrenaline was holding it up and to call them ($811 total paid). I called Adrenaline and the employee was terrible stating that I had to APPLY for a refund - you've got to be kidding me. He wanted to make sure that we didn't take the flight and then try to scam them for the refund. I suggested we conference call Papillion, which he refused and said he would follow his procedure. I advised that I was losing patience as I shouldn't have to wait for a refund due to the Papillion cancelling. He continued to be rude and I advised I would file a fraud claim with my bank if the funds were not returned. He was terrible and ultimately said he would look into it. Another week and no communication. I called back and spoke with another agent at Adrenaline who was able to look up the reservation and said that another employee had stalled processing - yay Adrenaline!. She said there was no reason for this and immediately issued the refund, within the hour. WTH? Long story short, book directly through Papillion Helicopter (Papillion.com) or whichever tour company you need. Omit this nightmare of a company. In the end, they kept $30+ dollars with no explanation. Put this company out of business. Yikes.

Don’t book your experience through adrenaline As soon as the booking went through Adrenaline sent me an email for all future communications to go through the helicopter company. Straight away I could see we paid $200 more than we should have ($699 directly or $899 through the aggregator site). That $200 was ONLY for a booking fee as they wiped their hands of all contact or issues afterwards. Luckily for us GSL Aviation were great. Don’t book using adrenaline! By all means use the site to find what activities you want to do, but don’t waste your hard earned money by giving them an exorbitant booking fee.

PLEASE AVOID THIS SITE PLEASE AVOID THIS SITE I booked Helicoptor tour for Air Maui Hawaii using this site. Unfortunately I got covid 3 days before my scheduled travel. Air Maui itself has 48 hrs free cancellation policy. However, Adrenaline.com just want to loot hard earned money of people. They dont care about the reasons and charge 10% cancellation fee when everybody else (Hotel, AIrlines. Air Maui itself) were ready to cancel with zero cost.

Grand helicopter … The helicopter ride over the Grand Canyon was amazing! I highly recommend it to anyone even considering it. Well worth the money. We are looking forward to do it again soon! The pilot Billy was just as awesome and made our ride completely enjoyable!

5 stars to the customer service team The customer service team was very efficient in getting my tour booked. They are very helpful in answering any questions and concerns that I had. I will always go through Adenaline.com and I reccomend this company to anybody looking for an effective company when booking tours on your next vacation!