Terrible Customer Service I went online to purchase a flight and after inputting my credit card information I received an error message stating that there wasn’t enough seats for my booking. I later booked with a different company and then noticed flight hub charged my visa for the purchase. I called flight hub to ask for a refund and they refused. I will never book through them again and would never refer them to anyone. Very poor customer service!

I filled out all the required fields… I filled out all the required fields for 3 people and put my credit card and applied it and didn't get an email. So went back in and booked again but just me came up so i booked myself for now. Trying to call mastercard and make sure I don't get charged twice.

I like the rates and ease of booking I like the rates and ease of booking. Unfortunately when we booked baggage loss insurance through Flight Hub's associate company for our recent flights between Canada and the US, they took our money, and then the disclaimer came that the insurance coverage was ONLY AVAILBLE IN THE US. There was NO CONTACT to discuss what this exactly meant and/or to get our money back.

I had a name that was incorrect on the…A NEWER HAPPY CUSTOMER I had a name that was incorrect on the itinerary and the agent was able to help me. Although, I had to cancel and possible be charged a $75.00 fee for a minor mistake of a letter, he canceled and I'm waiting on a refund. But, if I had to pay for something that I did not do, it would have been very bad customer service.. It really frustrating for customers when you did not make the issue and are charged a change fee, and there needs to be better customer service for things out of your control, especially when the Airlines to book is already too high to fly.

Unavailable flights appearing in search results. When trying to pay, THREE of the options presented for a two leg flight returned the result “one or more flights is no longer available” (or words to that effect). I searched again and the exact same flights showed up the second time, with the same “unavailable” error message. I retried numerous times over two days always with the same result. If it’s not available, why is it showing up in the search results? Seems like a pretty fundamental error.