Your Website payment system caused me… Your Website payment system caused me great stress as once my first payment was declined ( My mistake with wrong CVC number, I could not change from visa to amex. I phoned customer support and the first four agents I talked with were not helpful, always asking the same questions curtly and after givinbv all the same booking details they told me they were forwarding to to another department. It was only the very helpful lady in the card declined department that was exceedingly helpful. But the website problem remained the same

Looting on the name of exchange policy After booking the flight, i have to change the schedule due to untoward incident, Earlier when i asked about their policy they said it will 151 dollars per ticket and if there is any difference of fare when you travel, but now when i am trying to ask for the same, they 151 dollars + fare difference (In actually terms there is no fare difference on the cheapoair site website only) but they say that is only for new booking for old booking whatever price we have in our inventory I.e. is nothing but whatever the price we quote. This is disappointing if they don't want to do like that, they should change their policy, not sure why the claim if they can't fulfill. Pathetic experience with customer support.

The website was user-friendly and… The website was user-friendly and navigating it was hassle-free. The prices offered were reasonable and fair.

They sell you travel insurance and then… They sell you travel insurance and then don't honor it. Had a flight canceled and have been fighting for over a month on my claim endlessly being denied.

Traveling thru Westchester airport I wanted to travel to Albuquerque and wanted to leave thru Westchester airport. There were no affordable flights found, but I did see a return flight into Westchester which I was happy with.