Cheap Company Prior to the trip there were no issues. Upon arrival things seemed to be fine, however it was very rushed. We had issues with being early to events that needed less time and then many additional hours of sitting around in places that needed little time. We also encountered many issues with a specific Hotel. We were told that the hotels was in Switzerland and it is was actually in France. That wasn't as much of an issues as the fact that the hotel was dirty with bugs and small live animals. One room even had hair clippings in the sink and the bed. We were also not allowed any extra towels for the hotel because they were only a 2 star. The staff is extremely rude. The tour guide was stressed out what seemed most of the time and got lost. These things should never happen.

Still waiting for refund, 31 days later After I paid the full balance of my Explorica account, over $2k+, 1-week before it was due, this company then took the same amount out of my bank account 7 days later, leaving my account at a negative balance. I did not authorize this transaction. I am now on day 31, still waiting for my refund via a mysterious check that I have been told was "in the mail". I have made multiple phone calls and emails trying to escalate this refund, only to be lied to. Their business tactics are shady and opaque.

I don't understand this quesiton. Important for what people to know? You or people thinking of using Explorica or parents or students? The tour guide, Emma, tried her very best, but she was in over her head. She needed more time with a mentor before being in charge of a group by herself. She wasn't familiar enough with Paris or the metro or the airport so there was a lot of waiting and googling. The itinerary and hotels were changed by Explorica after we were given our schedule. The restaurants were far from our hotels so it meant long walks or metro rides late at night. I'm wondering if either the hotel or restaurants could have been changed. 2 meals were the same (crepes) on the trip, we were hoping for more variety. Out of the 8 dinners there were only 2 with vegetables (salad), all the other dinners were meat and carb.

The main tour guide was amazing The main tour guide was amazing, kind, and so very helpful. The other tour guides and the drivers were great and did amazing jobs. Each hotel had good service and clean rooms. The first thing I would say that needed a little change was the meals that were chosen for dinners. I think people should be able to pick from 2 options before hand. So they know what they are getting for dinner meals. The other thing would be the overnight cruise, rooms were decent, meals not so good, and a long time waiting. But over all I had a wonderful time and enjoyed seeing the amazing historical sites.

Barcelona, Madrid, Sevilla, Malaga Our tour Director, Jessica made every difference in our whole trip to give 5 stars!!!! We had some hiccups dealing with $$/business side/communication on the planning/finance side. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Expertise in the country tour director, JESS!! ⭐️⭐️⭐️⭐️⭐️⭐️ tour Guides in the cities and monument special tour ⭐️⭐️⭐️⭐️⭐️⭐️ restaurant choice ⭐️⭐️⭐️⭐️⭐️⭐️recommend for upgrades For groups with big eaters and sizes of rooms