Communication is lacking. I paid for express shipping as I wanted to use the bag for upcoming travel. Not only did I not receive the bag before my trip, but my emails (sent after the trip was over) asking for an update on my order went unanswered. It was only after I posted a comment on social media that someone responded. I replied to the response, and again there was no communication or update provided. I took to social media (again) which created a response. I did finally receive my items and have been using them. They seem to be holding up quality wise, as I am hard on bags. My hope is that the product will last considering the price.

I really like my new travel buddies The items I purchased like the rolling duffel bag and the other garment duffel are a must have for any well dressed person

The best quick trip bag you will ever need! My bag was sent out in a timely manner and I received it as promised by your company. Once I opened it the packaging was very nice and professional. The bag itself is everything I thought it would be. It is amazing quality and very practical for what I look for in a travel duffel. I just used it for a three day trip to Las Vegas and I was able to put 2 pairs of shoes, and 4 days of clothes including a suit in it. Plenty of room in there for all of my travel needs so much so that I didn’t have a need to check a bag in at the airport. Just my travel bag. You guys hit it out of the park with this one. Great job!!

Delayed - non shipping of order After ordering and paying for express shipping, my order has not been dispatched post the maximum timeframe for express delivery. Customer service post taking order and funds ordinary. Cannot comment on the quality of the products as they have not been delivered.

Last minute wedding. Had a last minute wedding to go to, the company was able to get the bag to me in time. The bag it self was a awesome and worked as described. May have had a small wrinkle in my jacket, but some steam from the shower was able to get it out.