Personal Heritage Journey to Okinawa This was a joint venture between Kensington Tours and Ancestry.com, and the main purpose was to visit my grandparents' ancestral villages in Okinawa and potentially meet distant relatives. I had high expectations going into the trip, and my expectations were exceeded. Everyone involved, from Jeremy (Kensington), Kyle (Ancestry), Yuzo (genealogist), Suiko (guide), the drivers, etc., all worked to ensure this was a trip of a lifetime. The hotel (Double Tree by Hilton, Naha) was also in a great location. I give the Personal Heritage Journeys program my highest recommendation.

Amazing but leaving was like leaving family! Just got back from Egypt and Jordan a week ago. Kensington Tours was awesome. The drivers and guides were friendly and knowledgeable. In my heart they are family! The Tour Directors were helpful and so nice! Again, like family! The airport assistance was was spot on. I felt safe The entire trip. The itinerary was good. I caught a cold and had the flexibility to scale back a little so I could rest a little. The guide and driver made sure I got the proper cold medicine and plenty of tea and food to soothe the throat. Like I said, it was like family! I can't thank Kensington enough for making my trip so wonderful!

Working with Caroline Flarty is a Joy Working with Caroline Flarty is a Joy Caroline helped me with a family trip to Paris, Annecy & Chamonix and it was amazing. She was very knowledgeable and redirected this family to alternative areas when their desired locations were not seasonal. They LOVED their trip and their daughter got to celebrate her sweet 16 in the most magical way. I can't say enough about her thorough communication style and look forward to working with her again. She is the best.

If I could give a zero I would If I could give a zero I would. Very over priced, ( $500 more for airline tickets) no communication,( takes days to get an answer) no confirmation of tours. Nothing is ever their fault. We have answers back from the hotel immediately. They claim no one answers The calls. I finally had to forget Kensington and book it all myself.

Customized & Help for Us Really enjoyed how the experience was customized for our needs and wish list. Securing the right show tickets, helping with city/museum tours, and restaurant experiences. The price was competitive with a large high end group tour but just for us. Every trip there will be an issue. What was impressive was the help on the other end of the phone to make sure we had the right flight, insurance or last minute tour change. Our family was a teen (new to overseas travel) with 2 adults (its been 20+ years)