John Dawson The agent assigned to my vacation was friendly, helpful, and efficient. There were no package tours that travelled to the various spots where I wanted to go in South America. He put together a wonderful custom itinerary, and took into consideration all my preferences along the way. This was truly a job well done! Thank you, John, and thank you Kensington!

Costa Rica - Great trip and Kensington great tour Camila Rico did a great job in planning our trip to Costa Rica. She listened to what we wanted and planned the trip around our interests and lifestyle. We spent 4 nights at The Springs Resort in Arenal. The staff at the hotel were outstanding, remembering our names, and always friendly. Our guide for 3 days was Diego Ramirez. He was knowledgeable, prompt and took us to some out of the way places. Guillermo Vargas was our guide and Waddy was our driver in Monteverde. We stayed at the Senda Monteverde. The rooms are comfortable and updated. Here too the staff were great, helpful, and friendly. Our last 3 nights were at the Arenas del Mar. This is a must visit hotel. The rooms overlook the ocean, the staff, like at all the other hotels, was outstanding. Very friendly and caring. We had a guide to Manuel Antonio Park one day. Camila booked us a catamaran ride with Planet Dolphin cruises. This was a fun morning relaxing, eating, and drinking on the catamaran. I would recommend Kensington Tours and Camila Rico for Costa Rica

A Trip of a Lifetime My wife and 3 of my adult children just got back from a 12 day tour through Japan. Our travel agent recommended Kensington and that was the best recommendation she could ever have given us. Loann was fantastic and she organized a trip itinerary that we fell in love with. It gave us a true taste of Japan without running us into the ground. All of the guides on the ground in Japan were fantastic. They were enthusiastic and very knowledgeable. All the sites and excursions were that we saw were simply breathtaking. We wouldn’t have changed one thing that Kensington provided for us. Thank you so much for making this trip an unforgettable experience of a lifetime!

If I could give a zero I would If I could give a zero I would. Very over priced, ( $500 more for airline tickets) no communication,( takes days to get an answer) no confirmation of tours. Nothing is ever their fault. We have answers back from the hotel immediately. They claim no one answers The calls. I finally had to forget Kensington and book it all myself.

Customized & Help for Us Really enjoyed how the experience was customized for our needs and wish list. Securing the right show tickets, helping with city/museum tours, and restaurant experiences. The price was competitive with a large high end group tour but just for us. Every trip there will be an issue. What was impressive was the help on the other end of the phone to make sure we had the right flight, insurance or last minute tour change. Our family was a teen (new to overseas travel) with 2 adults (its been 20+ years)