If I could give a zero I would If I could give a zero I would. Very over priced, ( $500 more for airline tickets) no communication,( takes days to get an answer) no confirmation of tours. Nothing is ever their fault. We have answers back from the hotel immediately. They claim no one answers The calls. I finally had to forget Kensington and book it all myself.

Vietnam and China Two Week Trip Vietnam and China Two Week Trip: Kevin Smith of Kensington Travel did an excellent job of setting up a fantastic itinerary and making sure we were supported every step of the way. Trip of a lifetime.

Communication is Key Having an organization that communicates well not only with us but also with each other makes all the difference. I had to talk to several different people at Kensington during our trip and everyone seemed to be aware of everything that was going on. Minor things that could have mushroomed into a disaster were resolved quickly and dealt with professionally. A great team effort! Thank you!

Working with Caroline Flarty is a Joy Working with Caroline Flarty is a Joy Caroline helped me with a family trip to Paris, Annecy & Chamonix and it was amazing. She was very knowledgeable and redirected this family to alternative areas when their desired locations were not seasonal. They LOVED their trip and their daughter got to celebrate her sweet 16 in the most magical way. I can't say enough about her thorough communication style and look forward to working with her again. She is the best.

Customized & Help for Us Really enjoyed how the experience was customized for our needs and wish list. Securing the right show tickets, helping with city/museum tours, and restaurant experiences. The price was competitive with a large high end group tour but just for us. Every trip there will be an issue. What was impressive was the help on the other end of the phone to make sure we had the right flight, insurance or last minute tour change. Our family was a teen (new to overseas travel) with 2 adults (its been 20+ years)