Celebrating my 70th Birthday in Italy I contacted several companies about doing a customized, private tour in Italy as I could not find a group tour that included everything we wanted to see. I went with Firebird because they always responded to my emails quickly, even on weekends. They never dropped the ball with us. That's what impressed me the most as the other companies waited until Monday to get back to me. The trip was my dream trip to celebrate my birthday. It was everything I could have hoped for and more. Everywhere we went we had a driver and/or tour guide waiting for us. We just looked for our names. The drivers were courteous and safe drivers. We had delightful tour guides, and we hated to say goodbye to them at the end of the tour. At least two of our tour guides taught English to kids during the day. They also spoke several different languages. Sometimes the drivers were not as fluent in English. My husband would plug a question into his phone and bring that same question up in Italian. Then he would speak the question to the person in Italian. We did not have communication issues. We asked for and got 4/5 star hotels. We enjoyed all of them. Breakfast was included with the rooms and always good. We were surprised with a complementary bottle of wine from the company in honor of my birthday. Our trip took us from Venice to Florence, a day in Assisi, on to Rome, Vatican City, Sorrento, Pompeii and Capri Island. It also included a day trip up the Amalfi Coast. After our tour of Pompeii, we were given coupons for a free pizza and pop at a local restaurant, complements of Firebird. We appreciated little things like that. We traveled by private driver, train and a motorboat. We had one glitch along the way, but I did an instant chat with Firebird. They got back to me right away and told us what to do and where to go. We highly recommend Firebird and will use their services again.

The entire trip was fantastic The entire trip was fantastic. The app was so helpful with the itinerary broken down by day, city, hotel, transportation. The tour guides were fantastic. We saw more than what was originally planned as the guides offered stops along the route.

I would highly recommend Firebird… I would highly recommend Firebird Tours. I just came back from Portugal and had an amazing time. Natalia and her team are the best. They choose amazing tours for us and the guides they work with are top notch. Everything was so easy. They really listened to what we were looking for in a trip and were so friendly and easy to work with. I look forward to planning my next trip with them

An Amazing Lapland Experience Our trip to Lapland was amazing! It was everything I hoped it would be when planning it with Firebird. The communication was on point during planning, during the trip, and follow up. Firebird goes above and beyond to try to make the experience stress free by taking care of the important details that sometimes can be stressful. It's our second big trip planned with Firebird. We will continue using them.

10-day Italian Tour This was our first experience with Firebird (and first trip to Italy). Small group of eight (4 couples all same age range) that vacillated to four many days due to some illness experienced by others. Tour was well planned and executed. Communication is a forte for Firebird, precision planning is impressive. Every hotel was 4/5 star, every guide was exceptional, transportation was flawless. Truly, Firebird knows how to make a great "first" impression! Highly recommended group.