The entire trip was fantastic The entire trip was fantastic. The app was so helpful with the itinerary broken down by day, city, hotel, transportation. The tour guides were fantastic. We saw more than what was originally planned as the guides offered stops along the route.

Great individualized service and communication This was our first trip to Europe and a special celebration for my wife and I. 17 days in Austria and Rome. Firebird handled all in-country transportation and lodging, and several personal or small group tours. I never worked with a tour company before and did not know anyone who had worked with Firebird previously, so I was a bit hesitant. However, I was extremely pleased with Firebird's personalized service, communication, professionalism, and attention to detail / special requests. I felt like I had a personalized travel agent who assisted us with each step of the process, and whose goal was to identify what was important to us individually. The hotels they suggested or agreed upon were excellent and competitively priced. Their in-country transportation services (airports to hotel and city to city) were excellent with one exception regarding emailed train tickets which required a work around. The tour leaders they selected were very good. The thing I appreciated most about the Firebird services was their responsive communication during all phases, and their ability to incorporate all our specific requests. I thought their pricing was very reasonable for the level of service and expertise we were provided.

Exceeded my expectations Exceeded my expectations! I am a solo traveler and asked Firebird if they could put together an unguided tour complete with lodging and transportation details if I provided basic information about what I expected to see and do. Natalia put this together for me, answered countless questions, made suggestions to enhance my trip taking in selected Switzerland, Austria, Italy and Germany sites.

Fantastic Firebird arranged Scandinavian trip Firebird arranged a fantastic trip of the Nordics for the five of us. Across Sweden, Norway, Finland and Denmark the accommodation, transport, activities and transits were first class and seamless. I highly recommend.

Would not use Firebird again Firebird is incredibily difficult to deal with. With every difficulty a different person would answer. It was hard to make them understand exactly what we wanted regarding hotel rooms, and when it came to paying we were given three different bank account numbers. I was beginning to think we had been scammed. The trip itself was great. We visited wonderful places and mostly the guides and drivers worked out well, Although the Oslo driver didn’t turn up, and the one meeting us at the airport came with no sign so we didn't know who he was. Overall we loved the places we went to but wouldn't use Firebird again because they were too frustrating to deal with.