10-day Italian Tour This was our first experience with Firebird (and first trip to Italy). Small group of eight (4 couples all same age range) that vacillated to four many days due to some illness experienced by others. Tour was well planned and executed. Communication is a forte for Firebird, precision planning is impressive. Every hotel was 4/5 star, every guide was exceptional, transportation was flawless. Truly, Firebird knows how to make a great "first" impression! Highly recommended group.

This travel agency is the best This travel agency is the best! They planned everything meticulously, from the taxi transfers to the airplane tickets and the tours. They made my experience an unforgettable adventure to Finland. They answered my emails almost immediately taking into consideration that they are stationed in Europe. I will be back for my next adventure!

5/5 would recommend Our entire Australia trip was planned by Firebird and all activities were organized exactly to how I wanted it. Customer service was always available via phone for urgent questions or emergencies. I plan to choose Firebird for a future overseas trip.

Would not use Firebird again Firebird is incredibily difficult to deal with. With every difficulty a different person would answer. It was hard to make them understand exactly what we wanted regarding hotel rooms, and when it came to paying we were given three different bank account numbers. I was beginning to think we had been scammed. The trip itself was great. We visited wonderful places and mostly the guides and drivers worked out well, Although the Oslo driver didn’t turn up, and the one meeting us at the airport came with no sign so we didn't know who he was. Overall we loved the places we went to but wouldn't use Firebird again because they were too frustrating to deal with.

Wonderful trip This was our first trip with Firebird Tours but definitely won't be the last. Alex P was our agent and so helpful & responsive to all questions or concerns. Hotels, transport, guides were fantastic. Minor issues were addressed by Firebird immediately. Highly recommend Firebird.