The entire trip was fantastic The entire trip was fantastic. The app was so helpful with the itinerary broken down by day, city, hotel, transportation. The tour guides were fantastic. We saw more than what was originally planned as the guides offered stops along the route.

An Amazing Lapland Experience Our trip to Lapland was amazing! It was everything I hoped it would be when planning it with Firebird. The communication was on point during planning, during the trip, and follow up. Firebird goes above and beyond to try to make the experience stress free by taking care of the important details that sometimes can be stressful. It's our second big trip planned with Firebird. We will continue using them.

This travel agency is the best This travel agency is the best! They planned everything meticulously, from the taxi transfers to the airplane tickets and the tours. They made my experience an unforgettable adventure to Finland. They answered my emails almost immediately taking into consideration that they are stationed in Europe. I will be back for my next adventure!

Firebird a disappointment Fragmented service. Poor English skills. Misrepresentation of services. Example: we paid premium price for driver and car, private, but received only a taxi cab, which I could’ve taken care of myself. Had to get another driver for one leg of our trip, because the one assigned to us gave us the impression he was falling asleep at the wheel, and had no meaningful English skills. Difficult to get responses on emails. Poor telephone service and callbacks. Very unlikely to use this company again.

10-day Italian Tour This was our first experience with Firebird (and first trip to Italy). Small group of eight (4 couples all same age range) that vacillated to four many days due to some illness experienced by others. Tour was well planned and executed. Communication is a forte for Firebird, precision planning is impressive. Every hotel was 4/5 star, every guide was exceptional, transportation was flawless. Truly, Firebird knows how to make a great "first" impression! Highly recommended group.