Dear Firebird Dear Firebird Anna, Daria, Mariana, Veronica ,Olga , Christian Compliments to Firebird and everyone that made our vacation a perfect 9 days Your customer service , from each of the individuals we spoke with via email or phone was exceptional. Everyone was professional and informative and had the unique special talent to always express concern, sincerity and friendship in communicating responses to any question All the guides were very good , pleasant people and knowledgeable about the venue we toured Sabrina was perfect and could not have possibly been any better Emiliano was good Valentina was good, though we felt we could have seen more in St. Peter’s Basilica. Our itinerary stated we would be back at the hotel at 19:30 unfortunately we were back at 17:30 , ironically there was time to bring us to a Vatican souvenir shop outside the Holy Land Carmino was a very good guide in Pompeii Mariana was exceptional, very close to Sabrina We deviated slightly from the planned itinerary we did not have to time to enter and visit the cathedral and cloister but it was replaced by a pleasant surprise — we took a short boat ride to view the coast from the sea Again there was time to visit a local gift shop before the boat ride Nevies ( forgive any misspelling) was very very nice and very pleasant to be with and listen to Each of your drivers were exceptional and all your vehicles were exceptional, new, clean and spacious Firebird did a great job, we were very satisfied and have no complaints and will use you again and will recommend you to anyone Our only regret? The vacation was too short

I would highly recommend Firebird… I would highly recommend Firebird Tours. I just came back from Portugal and had an amazing time. Natalia and her team are the best. They choose amazing tours for us and the guides they work with are top notch. Everything was so easy. They really listened to what we were looking for in a trip and were so friendly and easy to work with. I look forward to planning my next trip with them

Our family had a wonderful experience… Our family had a wonderful experience on our Firebird tour of Rome, Sorrento and Sardinia. We were able to tailor our experiences to our personal tastes. They suggested tours and we could pick which ones we wanted. Tour guides covered all of our transfers arriving exactly on time at airports and hotels. We would like to start planning our next trip with Firebird. Kingsley from Colorado

Firebird a disappointment Fragmented service. Poor English skills. Misrepresentation of services. Example: we paid premium price for driver and car, private, but received only a taxi cab, which I could’ve taken care of myself. Had to get another driver for one leg of our trip, because the one assigned to us gave us the impression he was falling asleep at the wheel, and had no meaningful English skills. Difficult to get responses on emails. Poor telephone service and callbacks. Very unlikely to use this company again.

First trip to Italy This was my first trip to Italy and using Firebird. They did a great job and were very attentive. They followed our flight from Dublin to Venice and recognized we had two delays. Our driver in Venice was right there when we finally arrived and took us to the water taxi which took us very close to our hotel. My only concern was the length of the various tours. Seven out of the 8 people in our group were senior citizens and all 8 agreed the 4 hours of touring and walking was tiring, and after a while people started tuning out the guide. It would be most welcomed if there was a break in the middle. All our guides were very knowledgeable and considerate. Transportation was handled very well. I would use Firebird again and recommend them to others planning a trip. At Firebird I corresponded with Greta and she always got back to me promptly and answered all my questions.