Firebird a disappointment Fragmented service. Poor English skills. Misrepresentation of services. Example: we paid premium price for driver and car, private, but received only a taxi cab, which I could’ve taken care of myself. Had to get another driver for one leg of our trip, because the one assigned to us gave us the impression he was falling asleep at the wheel, and had no meaningful English skills. Difficult to get responses on emails. Poor telephone service and callbacks. Very unlikely to use this company again.

Second Firebird trip, but not the last This is the second Firebird trip our family has taken. As a well-traveled and tech-savvy millennial, I couldn’t imagine traveling again without Firebird. The painful logistics, transportation, and tours are all carefully arranged and taken care of in the most convenient manner. It’s changed the way we travel forever and we will be using Firebird again in the future; it was worth every penny.

Wonderful trip This was our first trip with Firebird Tours but definitely won't be the last. Alex P was our agent and so helpful & responsive to all questions or concerns. Hotels, transport, guides were fantastic. Minor issues were addressed by Firebird immediately. Highly recommend Firebird.

First trip to Italy This was my first trip to Italy and using Firebird. They did a great job and were very attentive. They followed our flight from Dublin to Venice and recognized we had two delays. Our driver in Venice was right there when we finally arrived and took us to the water taxi which took us very close to our hotel. My only concern was the length of the various tours. Seven out of the 8 people in our group were senior citizens and all 8 agreed the 4 hours of touring and walking was tiring, and after a while people started tuning out the guide. It would be most welcomed if there was a break in the middle. All our guides were very knowledgeable and considerate. Transportation was handled very well. I would use Firebird again and recommend them to others planning a trip. At Firebird I corresponded with Greta and she always got back to me promptly and answered all my questions.

Our family had a wonderful experience… Our family had a wonderful experience on our Firebird tour of Rome, Sorrento and Sardinia. We were able to tailor our experiences to our personal tastes. They suggested tours and we could pick which ones we wanted. Tour guides covered all of our transfers arriving exactly on time at airports and hotels. We would like to start planning our next trip with Firebird. Kingsley from Colorado