Firebird a disappointment Fragmented service. Poor English skills. Misrepresentation of services. Example: we paid premium price for driver and car, private, but received only a taxi cab, which I could’ve taken care of myself. Had to get another driver for one leg of our trip, because the one assigned to us gave us the impression he was falling asleep at the wheel, and had no meaningful English skills. Difficult to get responses on emails. Poor telephone service and callbacks. Very unlikely to use this company again.

Highly recommend Firebird for the perfect vacation! Firebird consistently helps me to plan and implement the perfect vacation. According to the dates I choose and places I am interested in seeing, Firebird seamlessly incorporates transfers and local guides to meet my schedule. Private tours are impactful and help bridge cultural gaps with language expertise. I have used Firebird to help me plan several vacations and their customer support is invaluable when last minute plans change and adjustments need to be made in a foreign country. I highly recommend their services. Already planning my next vacation with their assistance of course!

This travel agency is the best This travel agency is the best! They planned everything meticulously, from the taxi transfers to the airplane tickets and the tours. They made my experience an unforgettable adventure to Finland. They answered my emails almost immediately taking into consideration that they are stationed in Europe. I will be back for my next adventure!

Exceeded my expectations Exceeded my expectations! I am a solo traveler and asked Firebird if they could put together an unguided tour complete with lodging and transportation details if I provided basic information about what I expected to see and do. Natalia put this together for me, answered countless questions, made suggestions to enhance my trip taking in selected Switzerland, Austria, Italy and Germany sites.

Fantastic Firebird arranged Scandinavian trip Firebird arranged a fantastic trip of the Nordics for the five of us. Across Sweden, Norway, Finland and Denmark the accommodation, transport, activities and transits were first class and seamless. I highly recommend.