Second Firebird trip, but not the last This is the second Firebird trip our family has taken. As a well-traveled and tech-savvy millennial, I couldn’t imagine traveling again without Firebird. The painful logistics, transportation, and tours are all carefully arranged and taken care of in the most convenient manner. It’s changed the way we travel forever and we will be using Firebird again in the future; it was worth every penny.

Amazing Scandinavian Adventure Our trip was such a wonderful experience. The team created the perfect Scandinavian experience for us. Each stop was different from the one before, and we were always in awe of all the things we were able to see and do despite the limited time. The Firebird team hit all of our bucket list items, from visiting the Vasa Museum; staying at the original Ice Hotel; dog sledding; and we were lucky enough to enjoy the Northern Lights at two of our stops. All of our hotels were perfect with the friendliest staff, great food and perfect rooms. The transfers made traveling from Denmark to Sweden to Finland as stress free as possible. This trip is one that we will always remember.

Exceeded my expectations Exceeded my expectations! I am a solo traveler and asked Firebird if they could put together an unguided tour complete with lodging and transportation details if I provided basic information about what I expected to see and do. Natalia put this together for me, answered countless questions, made suggestions to enhance my trip taking in selected Switzerland, Austria, Italy and Germany sites.

Would not use Firebird again Firebird is incredibily difficult to deal with. With every difficulty a different person would answer. It was hard to make them understand exactly what we wanted regarding hotel rooms, and when it came to paying we were given three different bank account numbers. I was beginning to think we had been scammed. The trip itself was great. We visited wonderful places and mostly the guides and drivers worked out well, Although the Oslo driver didn’t turn up, and the one meeting us at the airport came with no sign so we didn't know who he was. Overall we loved the places we went to but wouldn't use Firebird again because they were too frustrating to deal with.

Great individualized service and communication This was our first trip to Europe and a special celebration for my wife and I. 17 days in Austria and Rome. Firebird handled all in-country transportation and lodging, and several personal or small group tours. I never worked with a tour company before and did not know anyone who had worked with Firebird previously, so I was a bit hesitant. However, I was extremely pleased with Firebird's personalized service, communication, professionalism, and attention to detail / special requests. I felt like I had a personalized travel agent who assisted us with each step of the process, and whose goal was to identify what was important to us individually. The hotels they suggested or agreed upon were excellent and competitively priced. Their in-country transportation services (airports to hotel and city to city) were excellent with one exception regarding emailed train tickets which required a work around. The tour leaders they selected were very good. The thing I appreciated most about the Firebird services was their responsive communication during all phases, and their ability to incorporate all our specific requests. I thought their pricing was very reasonable for the level of service and expertise we were provided.