First trip to Italy This was my first trip to Italy and using Firebird. They did a great job and were very attentive. They followed our flight from Dublin to Venice and recognized we had two delays. Our driver in Venice was right there when we finally arrived and took us to the water taxi which took us very close to our hotel. My only concern was the length of the various tours. Seven out of the 8 people in our group were senior citizens and all 8 agreed the 4 hours of touring and walking was tiring, and after a while people started tuning out the guide. It would be most welcomed if there was a break in the middle. All our guides were very knowledgeable and considerate. Transportation was handled very well. I would use Firebird again and recommend them to others planning a trip. At Firebird I corresponded with Greta and she always got back to me promptly and answered all my questions.

Our trip to Italy was a dream trip that… Our trip to Italy was a dream trip that we never expected to happen. We had heard excellent recommendations about Firebird so we gave them a try. Best decision for us. Every thing was perfectly planned and executed. We went (for us) first class. Train transfers, drives, hotels, separate tours…everything went like clockwork.

Firebird a disappointment Fragmented service. Poor English skills. Misrepresentation of services. Example: we paid premium price for driver and car, private, but received only a taxi cab, which I could’ve taken care of myself. Had to get another driver for one leg of our trip, because the one assigned to us gave us the impression he was falling asleep at the wheel, and had no meaningful English skills. Difficult to get responses on emails. Poor telephone service and callbacks. Very unlikely to use this company again.

Celebrating my 70th Birthday in Italy I contacted several companies about doing a customized, private tour in Italy as I could not find a group tour that included everything we wanted to see. I went with Firebird because they always responded to my emails quickly, even on weekends. They never dropped the ball with us. That's what impressed me the most as the other companies waited until Monday to get back to me. The trip was my dream trip to celebrate my birthday. It was everything I could have hoped for and more. Everywhere we went we had a driver and/or tour guide waiting for us. We just looked for our names. The drivers were courteous and safe drivers. We had delightful tour guides, and we hated to say goodbye to them at the end of the tour. At least two of our tour guides taught English to kids during the day. They also spoke several different languages. Sometimes the drivers were not as fluent in English. My husband would plug a question into his phone and bring that same question up in Italian. Then he would speak the question to the person in Italian. We did not have communication issues. We asked for and got 4/5 star hotels. We enjoyed all of them. Breakfast was included with the rooms and always good. We were surprised with a complementary bottle of wine from the company in honor of my birthday. Our trip took us from Venice to Florence, a day in Assisi, on to Rome, Vatican City, Sorrento, Pompeii and Capri Island. It also included a day trip up the Amalfi Coast. After our tour of Pompeii, we were given coupons for a free pizza and pop at a local restaurant, complements of Firebird. We appreciated little things like that. We traveled by private driver, train and a motorboat. We had one glitch along the way, but I did an instant chat with Firebird. They got back to me right away and told us what to do and where to go. We highly recommend Firebird and will use their services again.

Fantastic Firebird arranged Scandinavian trip Firebird arranged a fantastic trip of the Nordics for the five of us. Across Sweden, Norway, Finland and Denmark the accommodation, transport, activities and transits were first class and seamless. I highly recommend.