Marcus Outland
GBI had a very great experience with Bob I had a very great experience with Bob. He was very helpful with helping me cancel my flight.
Scruffy Dog
GBSean was outstanding. Sean was outstanding. Very patient and very helpful. Explained the flight details and answered all of our questions.
Sharynne Frazer
GBNICOLAS NUNEZ NICOLAS NUNEZ, WAS MY GUARDIAN ANGEL. I HAVE NOT TRAVELED IN A WHILE AND WAS NOT CMFORTABLE WITH ALL THE RESEARCH ONE HAS TO DO. DEALING WITHSEAT SELECTION/PAYMENT, BAGGAGE SELECTION/PAYMENT - BOARDING PASS AND LUGGAGE CHECK IN. NICOLAS CONTINUE TO RE-ASSURE ME THAT HE WOULD TAKE OF EVERYTHING AND NOT TO WORRY. HE DID JUST THAT! MY FLIGHT LEAVES TOMORROW FOR ORLANDO AND I KNOW IT WILLBE A SMOOTH TRIP. THANK YOU SOOOOOOOOOO MUCH NICOLAS NUNEZ!!
PWE
CAExcellent services I really appreciate the services provided by the staff in your company over the last 3 weeks. Without their assistance to timely correct the mistake, we wouldn't have boarded a flight overseas. This was because one of our names on the booked air ticket didn't match the one on the passport. Special thanks to Ethan Wills and Oscar Adam for their continuous support and constant updates. In addition, I'm very grateful that Ethan who spent so much time and effort for this matter.
Maui shopper
GBA productive experience with Anderson Smith I worked with Anderson Smith to change flights previously changed by the airlines without notifying me in advance. He was patient and very helpful. He asked for needed info and waited while I retrieved some of the info from my files/computer. He also verified my name on my passport and credit card for security reasons. He always told me when he was putting me on hold and checked back within a reasonable time. He also called me back when he said he would. He arranged new flights on another airline, handled the cancellation with the first airline and helped to get a refund of the first airline charge. Anderson was professional and pleasant to work with.