Amazing Company to Work with There is very friendly staff that is always available for support. The specialists are amazing. The client relations specialists are in communication reviewing usage and how we can better utilize all that Paycom offers. Everyone that I work directly with becomes family.

Terrible Customer service Terrible Customer service. Their 800 number people don't even know their own system. Issues are not resolved. They constantly push you to automate everything when they can't even fix small issues such as deductions or earnings. It's laughable that I could "save" time by having them incorrectly pay all of my employees. "Save Time and Money" It's misleading advertising.

Makes clocking in a breeze Makes clocking in a breeze, there is no waiting in line to clock in or out. I like the feature that if I miss a punch, it is easy to fix. I also like the ability to see PTO anytime I wish.

Successful Implementation My implementation specialists, Cassie and Ry, were very kind, helpful, and patient throughout the process. The process was simplified by the templates and questionnaires they provided to gather required info and data. We wanted to begin 2024 on Paycom and we were able to make it happen with Cassie and Ry.

Worst decision I’ve ever made I was with Paycom for about 4 months. I REALLY wanted it to work and I TRIED for that entire 4 months. It was the worst experience I’ve ever had with a professional service. They promised ease of use and sold me on making payroll easier and more timely for me. Unfortunately, after the initial sales call, everything was a million times harder and took me 10 times as long as with my previous payroll and charged me way more with so much stress involved. Customer service was horrendous and sometimes passively aggressive and offensive. They were also very ‘high and mighty’ attitude and there is so much ‘red tape’ you can’t get anywhere with anyone. So difficult to find anything and use. Getting setup was a monumental task. Even canceling services was difficult and time consuming. Despite my best efforts, there was not a single payroll during that time that went smoothly in any capacity. I really can’t say enough about how awful my experience was.