Worst decision I’ve ever made I was with Paycom for about 4 months. I REALLY wanted it to work and I TRIED for that entire 4 months. It was the worst experience I’ve ever had with a professional service. They promised ease of use and sold me on making payroll easier and more timely for me. Unfortunately, after the initial sales call, everything was a million times harder and took me 10 times as long as with my previous payroll and charged me way more with so much stress involved. Customer service was horrendous and sometimes passively aggressive and offensive. They were also very ‘high and mighty’ attitude and there is so much ‘red tape’ you can’t get anywhere with anyone. So difficult to find anything and use. Getting setup was a monumental task. Even canceling services was difficult and time consuming. Despite my best efforts, there was not a single payroll during that time that went smoothly in any capacity. I really can’t say enough about how awful my experience was.

Can't get anyone to sell me! I hate giving negative reviews, but I have been trying to set up "a meeting" for several weeks and am ignored. The first response asked me the exact same questions that I completed on the information request that I completed on your website. I simply inquired as to why I was being asked those questions again and got ghosted. One of my competitors recommended you otherwise I would probably just move on and find another provider. (I sent an email to the feedback address and only got a response saying "we've shared your information with our team". Glad they shared it, but what are they going to do? These folks need some significant training!!!

Outstanding product and customer service! Our initial point of contact, Brennan Vickers, has stayed with us throughout the whole process and is still involved when we ask him to be. We are extremely pleased with both the program (ease of use, especially by employees, and versatility) and the quality of the people we have worked with at Paycom.

Paycom delivers return on investment! From the very first initial call with Paycom with Brendan, I was treated as an individual with individual needs for my company. I was walked through options that I need currently and ones for my future growth. Paycom has already supported me with 3 new hires and tons of saved time on payroll, PTO management, the hiring/onboarding process, and so much more! I am somewhat difficult to please because I expect a high standard of customer service and support when paying for a service, but Paycom comes through EVERY time and I am beyond please! Thank you Brendan, Jacob, and the entire Paycom team! It feels great to have trust in and support from you all!

Exceeding Expectations The communication, attention, and quality of work Paycom has done with us has exceeded our expectations. They have gone above and beyond to solve any issues that we gave had.