This company has fallen off over the… This company has fallen off over the years. My small business missed one payment for them and was completely locked out of the account(Snow storm and pandemic effected earnings). When paying the restore fee of 1200 dollars they would not allow me to run payroll anymore. For one mistake. Customer service was garbage as well.

My small business payroll needs are… My small business payroll needs are fairly simple. OnPay is easy to use for weekly payroll, and their handling of tax forms and integration with QuickBooks simplifies my life greatly. On rare occasions when I've needed help, responses have been prompt and accurate.

Responsive and Intelligent The team at OnPay is responsive and intelligent. They've helped us get boarded quickly and with virtually no friction. In addition, they've worked quickly to inform us of benefits options as we not only transition payroll and associated needs, but also with taking better care of our people. I can't recommend them highly enough for small business owners.

OnPay Rocks! I have done payroll for years and OnPay takes all of the difficulty out of payroll! Honestly they have a great app and a terrific team of people. They handle all of the standardized Federal and State Reporting. Even during the pandemic they were set up and ready to go for PPP and ERTC assistance. I barely lifted a finger, just exported reports that OnPay had developed to meet the requirements for the PPP and ERTC. I confirmed the IRS requirements were met and just forwarded the reports to our CPA's. On the rare occasion that I have to ask for help they are always available and supportive!

OnPay software fails and no resolution after 1 mth OnPay customer for 6 years and was a fan. I have now lost all trust as they have failed to resolve an issue caused by their software failure. One pay run failed resulting in some employees paid twice and others not at all. Customer Service was cordial but I have been told for a month that the development team was working on it and would provide an update. Not one update from them and the reporting is still wrong in their system. It's December and I doubt the W2's will be right. After multiple calls, emails, and now having to constantly check for errors this has become a massive waste of time. I am switching providers asap.