sfa
GB8 weeks to get a Customer Service Response I received a notice that my 940 taxes were underpaid and were incurring penalties. I sent the notice to OnPay with no response. When I asked for an update on the ticket I was told it would be 8+ weeks before someone would respond to me. When I asked to speak to a supervisor I was told they would put in the "request" but couldn't guarantee that someone would call. If I had known how poor the customer service was at OnPay I would have gone elsewhere.
Doug
GBTough Transition: Then Smooth Sailing The transition was tougher than I expected. There were some some things we did with our former provider that Onpay's system would not support. Once those changes were made, smooth sailing. I especially appreciate the quick availability of your service team... no waiting for hours get a question answered.
Steve
GBI haven't tried any other payroll… I haven't tried any other payroll options. We found OnPay after researching the subject online. Been using it now for two years and it has been absolutely dead easy from the start and I have no training in bookkeeping, accounting, QuickBooks, etc. The interface is very intuitive. I handle all our employee payroll needs each week in about 5 minutes. Pay goes out via direct deposit. OnPay automatically takes care of all the details. And anytime I've called tech support they were extremely friendly, knowlegable, and able to answer any questions and solve the problem. I give them an A+.
Michael
GBMy small business payroll needs are… My small business payroll needs are fairly simple. OnPay is easy to use for weekly payroll, and their handling of tax forms and integration with QuickBooks simplifies my life greatly. On rare occasions when I've needed help, responses have been prompt and accurate.
PD
GB*****New OnPay Client Review***** We are a six-month OnPay client and are happy with our decision. The most straightforward and user-friendly small business payroll/benefits platform we have used and we have worked with a few of them: (ADP, AmCheck, Paychex, QuickBooks, Wells Fargo, etc.). The helpdesk is timely and efficient and available by chat or phone.