8 weeks to get a Customer Service Response I received a notice that my 940 taxes were underpaid and were incurring penalties. I sent the notice to OnPay with no response. When I asked for an update on the ticket I was told it would be 8+ weeks before someone would respond to me. When I asked to speak to a supervisor I was told they would put in the "request" but couldn't guarantee that someone would call. If I had known how poor the customer service was at OnPay I would have gone elsewhere.

Not worth the savings I previously wrote a glowing review for OnPay but after using them for a couple of years now I have to say, my rating has definitely changed. For some reason they did not process our unemployment reports. I brought this to their attention and now nearly 3 months later they have not fixed it. Have tried for a week to speak with a manager and that hasn't happened also.

For this CPA OnPay has been a reliable "go to" solution. For this CPA, OnPay has been a reliable "go to" solution. My parents are older, and we have hired two care-givers to ensure their daily needs are well-supported. Ensuring they are paid legally, with all appropriate taxes paid out means that we need payroll help. I set up the entity and OnPay helps me do the rest. Not too expensive, just enough help & support, and very reliable. They have come through when preparing tax reports and filing quarterly'ies with both Federal and State.

Great Service, Great Price! We have been with OnPay for only one quarter. However, during that time the service we've received has been stellar. Help is always a phone call away. I've not experience long on-hold times at all, and the representatives have always been courteous, understanding, and knowledgeable at addressing my questions. We are very happy to have switched from QuickBooks payroll and have saved a lot of money, and they helped make the transition easy.

OnPay has been a great payroll service… OnPay has been a great payroll service for us. They are dependable and the website interface is easily navigated. Their customer service is wonderful as well, for the very few times I have actually had to use it. A far cry from our previous payroll service. I am so glad we made the switch.